Skip to main content

This job has expired

Senior Receptionist

Employer
Alexander House Hotels & Utopia Spas
Location
Wonersh, Guildford GU5 0RF
Salary
£21,000
Closing date
16 Nov 2021

View more

Job Details

Senior Receptionist

The Place

Barnett Hill Hotel is a member of the Alexander Hotels family joining the Group in September 2016.

Barnett Hill is a beautiful Queen Anne style property, built in 1905, set within 26 acres of lovingly maintained gardens and woodlands, sitting in the heart of the Surrey Hill area of outstanding natural beauty just outside Guildford, Surrey. This idyllic location is 15 minutes from Guildford town and 45 mins from Central London.

Exciting refurbishment and redevelopment plans have been completed which have transformed this venue into a beautiful Country House Hotel. The Hotel including all bedrooms have been completely refurbished and updated with work recently having been completed on the Mews building to increase the number of bedrooms to 54 in total. Our first AA inspection has resulted in 4 Stars for the Hotel and 2 Rosettes for dining being awarded, so we are well on the way!

Please see our website for details of the hotel and the facilities.

The Role

Reporting to our Reception Manager and assisting her with day-to-day tasks and the supervision of the small team of receptionist.

You will lead by example on all guest care standards and liaise with other departments to contribute to the team’s success at achieving total guest satisfaction.

A smart, friendly, well organised, guest service person you will have confidence in interacting with our guests, colleagues, and managers. Your ‘can do’ attitude will inspire your team to strive and achieve excellent standards.

You must have a five-star smile! and a warm and welcoming personality. You are key to our guest service experience throughout their stay.

From the time a guest enters the hotel to the time they pay their bill and leave you and the reception team, will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will also be key in providing internal departments with information so that they too can perform to achieve excellence.

  • 40 hrs per week working 5 days per week including weekend shifts. A mixture of early (7.00am to 3.30pm) and late (2pm – 10.30pm) shifts
  • Welcoming arrival guests
  • Guest check-in and rooming
  • Enquiry handling - both in person and on the telephone
  • Taking a range of additional bookings including lunch & dinner reservations, afternoon tea bookings and spa treatments
  • Posting of charges and guest billing
  • Taking bedroom reservations
  • Being aware a responsive to inhouse events and producing daily Activity Report for all internal departments to assist with clear communication of business ‘in house’
  • Upselling facilities and rooms
  • Organising porter service where needed
  • Balancing the shift and completing 'end of day' procedures

Requirements

  • Previous hotel reception experience is required for this role
  • Previous experience with computerised hotel reception and reservations systems essential. (while training can be given on our rezlynx, premspa, resdiary systems)
  • Excellent standard of personal appearance
  • Excellent communicator in person and on the telephone
  • Warm and friendly disposition
  • Genuine desire to serve our guests
  • Organised and good attention to detail
  • Accurate data entry and computer work
  • Must have own transport due to shifts and Hotels rural location

Benefits

£21,000 per annum (£20,000 + £1,000 per annum guaranteed service charge payment paid quarterly)

  • An additional end of financial year service charge bonus also paid
  • 4 weeks holiday rising to 5 weeks with service
  • 8 Bank holidays
  • Free car parking
  • Employee uniform
In addition you will benefit from a range of company benefits including:

Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday

Company

Welcome to Alexander Hotels .A luxury collection of boutique, country house hotels and spa hotels near London. All surrounded by stunning countryside, these privately owned and stylish four and five star hotels comprise of Alexander House Hotel & Utopia Spa in Sussex, Barnett Hill Hotel in Surrey,  Rowhill Grange Hotel & Utopia Spa in Kent and Langshott Manor Hotel in Surrey.

At Alexander Hotels, our people take great pride in providing traditional hospitality which complements our stunning country hotels. We are always on the look out for outstanding people with the personality and confidence to shine.

Company info
Website
Telephone
01342 859752
Location
Turners Hill,
East Grinstead,
West Sussex
RH10 4QD
GB

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert