Apprenticeship summary

• Weekly wage: £227.50
• Working week: Monday-Friday, 35 hours per week, 9am-5pm
• Total hours per week: 35.00
• Expected duration: 18 months
• Apprenticeship level: Intermediate Level 2 (GCSE)
• Positions: 1 available

• Learning how to become an integral part of a team
• Understanding that without customers there would not be a business
• Producing signs, printing & copying for a very varied customer base
• Learning how the machinery works and keeping them maintained
• Keeping to tight deadlines
• Working hard which can be very rewarding
• Answering the phone
• Face to face appointments with customers
• Leaving the office for customer meetings

Requirements and prospects

Desired skills

• Knowledge of computers would be helpful

Personal qualities

• Trustworthy
• Punctuality
• A willingness to learn new skills

Desired qualifications

Not a major consideration – a willingness to work and learn are a very important part of the Plan Ahead ethos. The successful apprentice will however be required to complete an initial assessment in maths & English before being signed up to the apprenticeship.

Future prospects

An opportunity to join a successful and respected local business.

Things to consider

Plan Ahead is based in the centre of Eastbourne – 5 minutes from railway station and bus routes.

In line with Government guidelines – 5 weeks paid holiday. 

Free tea/coffee.

About the employer

Plan Ahead is a busy, family owned run business offering a printing, copying and signage service to Eastbourne and its surrounding areas for the past 33 years with a very respected client base.

Employer

AJ Curry

http://www.planaheadacs.co.uk/

Address

Unit 6 Commercial Mews North

Commercial Road

Eastbourne

BN21 3XF

Training

Training provider

EAST SUSSEX COLLEGE GROUP

Level 2 Customer Service Practitioner Apprenticeship Standard, which includes:

• Apprenticeship Certificate (pass or distinction)
• Customer Service Level 2 Diploma (optional)
• Level 1 Functional Skills in maths and English (equivalent to GCSE grade D-E or level 3-2) unless exempt.

20% of your contracted working hours each week will be spent on training. Training will be made up of visits by your assessor in the workplace every 4-6 weeks, written assignments, mock assessments, observations, in-house training, being mentored, shadowing other members of staff and anything else that leads to learning a new skill relevant to the apprenticeship.

Apprenticeship standard

Customer service practitioner Level 2 (GCSE)