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Contact Centre Agent (February Start)

First Central
Haywards Heath, West Sussex
£21,000 plus 6 weeks training and company benefits
Closing date
21 Jan 2022
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Job Details

Are you looking for an exciting company to work in the New Year who can provide:

  • Full Training ( 6 weeks ) based in our Haywards Heath Office
  • Clear Progression Matrix
  • Fully supportive team throughout
  • Monday to Friday 08:30am to 5pm
  • Generous starting salary of £21,000
  • Fantastic company benefits
  • ​£100 off you car insurance
  • A fun place to work!
  • Plus anyone who is offered this role in December will receive a fantastic 'Joining Bonus' of £500!! To be paid after completing 3 months of service as a thank you for waiting to join our 7th February induction course!


Well look no further! We are always on the lookout for great talent to join our growing organisation.

As a group, we have a number of companies, which include our underwriter, broker and personal injury claims specialists, as well as our award-winning motor insurance broker, 1ST CENTRAL, which has successfully built a customer base of over three quarters of a million!

Are you looking to utilise your excellent customer service skills in a phone based role and develop a new career path within motor insurance? Then continue reading to find out more about our opportunity for 12 Contact Centre Agent's to join our induction on Monday 7th February 2022 for a 6 week training course in our Haywards Heath office!


We’d love to hear from you and open to all levels of experience! - good luck with your application!

Contact Centre Agent responsibilities:

  • Manage and investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to completion via telephone and email
  • Contacting policyholders by telephone and email working to agreed SLAs and objectives
  • Handle all complaints effectively and efficiently, adhering to the organisation’s policy
  • Maintain positive relationships with all business employees and departments
  • Update and revise customers’ policy details, making any necessary adjustments and cancellations
  • Investigate, through to a conclusion, policies where quote manipulation is suspected prior to the inception of the policy
  • Administer and process incoming post and emails, with scanning of relevant documents
  • Identify matches that don’t require further investigation and ensure closure is actioned
  • Ensure all work is carried out to a high level of accuracy

Contact Centre Agent Skills & Experience:

  • Previous experience of working in customer services role or similar environment
  • Knowledge in complaint handling with excellent communication skills, both verbal and written
  • Problem-solving skills with the ability to adopt a logical approach to resolving problems
  • IT and software skills, including good Microsoft Excel and Word knowledge
  • Knowledge of motor insurance products and principles, and practices relating to motor insurance (Desirable)
  • Great time management and organisation skills
  • Desire to learn and develop through continuous training
  • Embrace, embed and incorporate the Company Values
  • What can we do for you?

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.

For further information on what we can offer and to learn more about this role, feel free to contact our dedicated Recruitment team.

Are you the person we’re looking for? If so, we look forward to hearing from you. Apply today and we will be back in touch.


We’re First Central, an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

Our motor insurance broker, 1ST CENTRAL, is firmly established as a top 10 supplier on UK price comparison websites and has successfully built a customer base of over half a million. It strives to make buying car insurance a more accessible and effortless experience.

We recognise that our success is entirely down to our talented people, who we know are our biggest asset, and we’re always on the lookout for talented people to join our team. In return, we can offer you a great place to work and lots of fantastic benefits.

For more information, click below:

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1st Central New Office

Find Us
Gemini House, Mill Green Business Estate
Mill Green Road
Haywards Heath
West Sussex
RH16 1XQ
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