Adventure Company - Reatil / Office Manager

Retail / Office Manager (Full-Time)

About Us

Formed in 2005 we have a long-standing reputation as a specialist outdoor adventure company; teaching rock climbing, kayaking, mountaineering and more. We have a huge range of courses and adventures and cater for a wide range of clients from individuals to groups, charities, corporate clients, stag/hen parties and youth groups.

About You

We are passionate about what we do and our high standards! We’re looking for someone with the same mind-set as us, someone with an active passion for the outdoors (ideally a climber or kayaker), a lover of extreme sports and oodles of enthusiasm and experience to join the team and help us become even better. This is a lifestyle and not just a job! If this sounds like you then read on…

Job Description

Full-time retail and office manager to work in our Brighton shop/office. You’ll be joining a small team (company director, operations manager) and you will often be required to work on your own when they are away from the office running courses.

You will be responsible for the day to day running of the business dealing with shop sales, customer enquiries and taking bookings for our courses and adventures. It is essential that you have excellent administration and communication skills as you will also be building relationships with our charity and corporate clients.

Working within a small team you will need to be multi-skilled, adaptable and able to turn you hand to assist with all aspects of the business.

The role is fun yet demanding, and you will be managing your time, working to multiple deadlines to ensure our clients have the best experience right from the start. You will also be given the opportunity to take ownership of various projects so a creative mind is also a distinct advantage.

You must have a passion for the outdoor environment and our green ethos.

Required Skills

• Strong retail experience (ideally with both on-line and physical shop experience).
• Excellent office administration and management skills.
• Skilled in computers (ideally Macs) / internet / emails / word / excel.
• Excellent communication skills, dealing with customers / corporate clients / booking agents / complaints (not that we get many of these).
• Skilled in dealing with customers / charities / corporate clients / booking agents.
• Supporting the Director and Operation Manager administratively.

Additional Roles

• Assist with coordinating / rotas staff and instructors.
• Assist with writing our monthly newsletters.
• Assist with marketing products / courses / events.
• Assist with social media campaigns.
• Assist with the development of new areas of the business; products / charity events / corporate events / trips away / schools groups / overseas trips.

Distinct Advantage

• Be an active rock climber or kayaker (being an outdoor enthusiast is a must!)
• Shop management / marketing experience.
• Experience maintaining social media platforms and engaging with the public.
• Creative writing (newsletters / blogs / web content).

What We Offer

We offer you the chance to become involved in this dynamic and expanding company. We are looking for someone who is passionate about their work and who wants to progress the business as we have many great plans for the future!

Training / Courses / Discounts

As well as staff discounts on equipment, you will be able to attend all of our courses free of charge or at cost price including; rock climbing, abseiling, kayaking, navigation, mountaineering. You will also have the opportunity of gaining instructor qualifications should you wish. We will also help with any third-party job specific training where relevant to your work.

Holiday

28 days per year.

Pay

£20-25,000 per annum depending on previous experience. Pay is reviewed yearly depending on performance and growth of the business.

Hours

40hrs per week, currently 9-6pm Mon-Fri (with 1hr for lunch), however this will be changing to include weekends on a rota system as we grow. You will also be expected to act as ‘duty manager’ (an emergency contact over the weekend) where the Operations Manager is unable to fill this role.

Closing Date

4^th Feb 2022

Interviews

Commencing the week of the 7^th Feb.

Start Date

Early March.

Application
Please email your CV along with a covering letter to: instructors@thehatt.co.uk