Call Centre Agent - Travel

Call Centre Agent

Alternative Airlines is a fast growing Online Travel Agent, and our ongoing mission is to empower anyone in the world to book a flight easily, and every booking and every customer counts to us!

We are in the amazing position, that we are growing, and we are growing fast! Therefore this role is to join our expanding Customer Service team to help answer our phone calls .

These are brand new positions, so if you have got experience in working within travel and like to talk to customers and help people via the phones

What is required from the call centre agent?

- Providing a high level of customer service, by answering calls as soon as they come in

- Dealing with all types of service enquiries regarding customers bookings

- Using our in house systems and Amadeus to process change

- Working closely with the ticketing team

- Working hard to ensure a high level of customer satisfaction to retain customers

- Working to a rotating shift pattern

Required Skills:

- Confident telephone manner

- Minimum of 2 years experience within the Travel industry is essential

- Minimum of 2 years experience of using Amadeus GDS

- Passion for customer service and helping our customers regarding their bookings

- Highly organised, proactive, able to manage multiple priorities and meet deadlines

Why work with us?

Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first:

- We understand the importance of having a good work life balance.

- We are multiple small teams working together to reach our mission.

- We challenge ourselves daily, and move at pace

- We try new things, make decisions on them quickly.

If you want to help us on our mission and the above job description and our values match your skills

and experience then we urge you to apply for this role. We want great, entrepreneurial, enthusiastic, motivated people to join our team, and we look forward to hearing from you!