Skip to main content

This job has expired

Performance and Improvement team - Business Manager

Employer
Sussex Partnership NHS Foundation Trust
Location
Worthing, England
Salary
£32,306 - £39,027 per annum
Closing date
2 Feb 2022

View more

Sector
Healthcare
Function
Administration
Contract Type
Permanent
Hours
Full Time

Job Details

Welcome from our Chief Executive - Samantha Allen

Our organisation is expanding and we're looking for people with the right values, skills and/or potential to join us. We need people with energy, expertise, enthusiasm to help us provide the very best possible specialist NHS mental health and learning disability care. This involves helping us achieve our strategy to improve the quality of life for the communities we serve through People, Prevention and Partnerships.

So what can we offer you in return?

We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development. And we'll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.

You will also be joining a health and care system committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities.

If you like the sound of that, then come and join our team.

Samantha Allen

Chief Executive

Job overview

To provide a comprehensive, high quality and confidential business management service within the Performance & Improvement team.

The role of the Business Manager is to support the work of the Performance and Improvement Team as required.

The post holder will be responsible for the provision of an efficient and effective administrative service that enables the Team to support the delivery of high-quality patient care.

The post holder will need to acquire and utilise a wide, in-depth knowledge of the Team's priorities and work with senior leaders to achieve the delivery of complex multi-agency projects.

This will include project management and administration, coordination and planning of key activities that support the Integrated Assurance Framework coordination and planning for key internal and external meetings as well as general administration support for the team and its senior leaders.

The post holder will support the team to regularly monitor progress against agreed objectives and plans, also supporting the team to communicate progress within the team, and to key stakeholders.

The post holder will manage routine communications regarding Performance and Improvement priorities across the organization and to key stakeholders.

Main duties of the job

o provide a comprehensive, high quality and confidential business management service within the Performance & Improvement team.

The role of the Business Manager is to support the work of the Performance and Improvement Team as required.

The post holder will be responsible for the provision of an efficient and effective administrative service that enables the Team to support the delivery of high-quality patient care.

The post holder will need to acquire and utilise a wide, in-depth knowledge of the Team's priorities and work with senior leaders to achieve the delivery of complex multi-agency projects.

This will include project management and administration, coordination and planning of key activities that support the Integrated Assurance Framework coordination and planning for key internal and external meetings as well as general administration support for the team and its senior leaders.

The post holder will support the team to regularly monitor progress against agreed objectives and plans, also supporting the team to communicate progress within the team, and to key stakeholders.

The post holder will manage routine communications regarding Performance and Improvement priorities across the organization and to key stakeholders.

Working for our organisation

All staff are required to:

Abide by the standards of behaviour expected by their professional body and the standards of behaviour expected of all staff in the Trust disciplinary policy and procedure

• Adhere to all Trust policies and procedures and are responsible for making themselves aware of these policies and procedures.

• Treat information relating to patient, employees and businesses of the Trust in the strictest confidence. Under no circumstances should such information be discussed with any unauthorised person(s) or organisations. At all times employees are required to comply with the provisions of the Data Protection Act.

• Maintain their own awareness of, and comply with, policies and procedures relating to Health and Safety (whether statutory or Trust), and assist in ensuring the compliance of other staff.

• Support the Trust's visions and values and in particular the promotion of a positive approach to diversity, equality, rights, and treating others with dignity and respect; to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply by adhering to the Trust's Equality and Diversity Policy.

• Demonstrate the core principles of safeguarding and protection Human Rights; treating people with dignity, fairness, equality, respect and autonomy.



Detailed job description and main responsibilities
Business Management

The post holder will be responsible for the business management of the Team. Such duties include;
  • Knowing the overall priorities of the Team, interpreting these priorities by planning and managing the diaries of the senior team and facilitating delivery

• Assisting the Performance Director and senior team in developing, implementing and maintaining specific policies, protocols and related systems
  • To implement, design and manage a comprehensive set of systems to support the effective running of the Team and all corresponding communications.

  • To develop key working relationships within the Trust to help support and develop the business of the Team and to play an active part in developing and achieving a culture of performance improvement.

  • To lead on the production, analysis, presentation and dissemination of information relating to the Team's work and achievements.
  • Manage routine communication regarding the Team, including the development and maintenance of the team intranet site and social media communications.
  • To be proactive in organising and prioritising workload, working on own initiative in the absence of the Performance Director.

Senior team support

The post holder will be responsible for the administrative support to the Director of Performance and the senior team as described in the Team organisational chart. Such duties include:

  • To establish and use effective administrative working protocols and practices with the ability to continually improve systems.

  • To provide proficient administrative support, using appropriate software packages, working to timescales and to very high standards of accuracy

  • To plan and organise complex multi-agency meetings, undertaking research as required and liaising with Senior Managers across the Health System as appropriate

  • To screen, manage and distribute emails as required), drawing attention to urgent issues, drafting and sending without reference, response to routine correspondence.

  • To produce and communicate a range of complex and often sensitive information to support the Team planning, improvement and change.

  • To monitor and ensure all complaints, incidents and Freedom of Information requests to the Team are dealt with appropriately and within the prescribed timeframes.

  • To ensure the establishment and maintenance of appropriate databases and staff records; completing sickness/absence returns for the Team, maintaining annual leave records and alerting the Director of Performance of any potential cover arrangements required.

To develop and maintain all webpages relating to the Performance and Improvement team and their directorate ensuring they are updated regularly

• To produce draft executive summaries from meetings

Project Support

  • Develop an annual work plan for the team and ensure that the team has plans in place to be sighted on key priorities throughout the year.

• The post holder will support the team to regularly monitor progress against agreed objectives and plans, also supporting the team to communicate progress within the team, and to key stakeholders.
  • To manage designated projects as required by Director of Performance using an appropriate project management approach.

  • Manage the organisation of required Performance Recovery plans as required under the Integrated Assurance Framework.

  • To support the Performance and Improvement Team to develop and manage key work programmes (e.g. Data Quality) using an appropriate project management approach.

  • To provide project support to the Team, booking appropriate venues, speakers and hospitality, working to deadlines and project planning associated administrative tasks.

Managing Meetings and Workstreams

The post holder will be responsible for coordination and administration of meetings and such meetings that fall within the responsibility of the Performance and Improvement team. Duties include:

• To format, collate and distribute papers in advance of meetings.

• To draft agendas, matters arising and papers undertaking research as required as well as attending meetings to take minutes and record actions. To liaise with the meeting Chair to distribute minutes and ensure that any appropriate actions are followed up and reported to the next meeting.

• To ensure appropriate meetings rooms, refreshments and equipment are booked in readiness for each meeting.

Staff Management

  • To provide direct line management and supervision responsibility for nominated administrative staff within the Team. Facilitating regular meetings, support and development.

  • To act as a panel member (and chair if required) in the recruitment and selection of specified administrative staff for the Team developing job descriptions, person specifications as well as organising temporary staff as appropriate and as directed by the Director of Performance.

POSITION IN THE ORGANISATION & KEY RELATIONSHIPS

All staff are required to:

• Abide by the standards of behaviour expected by their professional body and the standards of behaviour expected of all staff in the Trust disciplinary policy and procedure.

• Adhere to all Trust policies and procedures and are responsible for making themselves aware of these policies and procedures.

• Treat information relating to patient, employees and businesses of the Trust in the strictest confidence. Under no circumstances should such information be discussed with any unauthorised person(s) or organisations. At all times employees are required to comply with the provisions of the Data Protection Act.

• Maintain their own awareness of, and comply with, policies and procedures relating to Health and Safety (whether statutory or Trust), and assist in ensuring the compliance of other staff.

• Support the Trust's visions and values and in particular the promotion of a positive approach to diversity, equality, rights, and treating others with dignity and respect; to eliminate discrimination and disadvantage in service delivery and employment, and to manage, support or comply by adhering to the Trust's Equality and Diversity Policy.

• Demonstrate the core principles of safeguarding and protection Human Rights; treating people with dignity, fairness, equality, respect and autonomy.

• Develop and maintain positive relationships with all colleagues, taking account of their age, religion or belief, ethnicity, sex, marital or civil partnership status, sexual orientation, gender identity, pregnancy or maternity status and any disability. Ensure that they are approachable and that their conduct towards colleagues is open and honest, dealing with differences in opinion, in ways which avoid offence.

• Take responsibility for the safeguarding and protection of children and young people and vulnerable adults very seriously, as does The Trust. The Trust works with adult and children's social care to ensure that the integrated service has systems in place to equip staff with the knowledge and skills to recognise abuse, and take action to safeguard and protect vulnerable adults and children and young people. It is expected that all staff familiarise themselves with the appropriate structures and policies and with the Sussex child protection and safeguarding procedures and the Sussex multi-agency policy and procedures for safeguarding vulnerable adults and undertake the relevant essential training and further training appropriate to their role.

Financial

  • To monitor relevant budgets and/or take delegated budgetary responsibility, alerting the Executive Director to any areas of concern and taking steps to achieve resolutions.

  • To act as an authorised signatory for purchases as specified by the Performance Director authorising petty cash payments, travel arrangements and meeting expenses.

General

  • To maintain high standards, efficiency and professionalism at all times, contributing to a healthy and safe working environment of the Performance and Improvement Team.

  • To attend and fully participate in regular team meetings, to assist the development of best practice and standardisation of administration processes

  • To maintain a professional and highly confidential approach to all work carried out.
  • To participate in the Trust's supervision and appraisal system, undertaking personal development as necessary in line with the development of the post.

• To undertake any other duties at the request of the Director of Performance.

Person specification

Qualifications
Essential criteria
  • Relevant degree or diploma level qualification or equivalent management/senior administration experience
  • Evidence of continuous personal and professional development
  • Project management qualification or equivalent experience

Knowledge/Experience
Essential criteria
  • Previous experience of working as a Business Manager
  • Knowledge of current NHS performance agenda
  • Knowledge of business case procedure
  • Experience and evidence of analysing, interpreting and presenting information
  • Experience and evidence of leading on a project or directly supporting via a project management process
  • Experience of performance monitoring
  • Experience of managing or maintaining data management systems
  • Experience of servicing meetings and taking minutes
  • Experience of line management of staff
  • Experience of dealing with confidential and sensitive issues with tact and diplomacy

Skills
Essential criteria
  • Demonstrable administrative skills and ability to produce accurate documents to a high standard of presentation
  • Excellent attention to detail and production of high quality work
  • Advanced skills in MS Microsoft; Excel, Word and PowerPoint
  • Evidence of skills and knowledge in performance information processes and analysis
  • Demonstrable ability to line manage a team, identify issues and constructively resolve any areas of conflict
  • Numerate and good analytical skills requiring a high degree of concentration
  • Excellent communication and interpersonal skills
  • Able to engage with people at all levels
  • Project management skills
  • Excellent organisational and planning skills

Approach/Values/Personal Attributes
Essential criteria
  • Ability to work as a team member
  • Ability to work on own initiative and maintain a calm approach under pressure in a busy environment
  • Able and willing to prioritise workload to respond to immediate and urgent requests
  • Supports the value and beliefs of the Trust
  • Empathy towards the needs of people using mental health and related services, and how consistently high standards of administrative secretarial support can contribute to the patient experience
  • Demonstrate an understanding of the practices of Human Rights in the delivery of this role
  • Ability to travel across sites
  • Punctual and flexible across hours of work when required

Sussex Partnership NHS FT is committed to supporting a diverse workforce that reflects our communities. Our workforce is currently under-represented from Black and Minority, Ethnic and disabled communities and we would welcome applications from these communities.

We regret that we are unable to advise candidates if they have not been shortlisted. If you have not heard from us within three weeks of the closing date please assume that you have been unsuccessful on this occasion.

In the event of an excessive number of applicants the Trust reserves the right to close this vacancy earlier than indicated.

Sussex Partnership NHS Foundation Trust takes its responsibilities for the safeguarding and protection of children and young people and vulnerable adults very seriously and expects this of all its employees and bank workers. The Trust works with adult and children's social care to ensure that the integrated service has systems in place to equip staff and bank workers with the knowledge and skills to recognize abuse, and take action to safeguard and protect vulnerable adults and children and young people. It is expected that all staff and bank workers familiarise themselves with the appropriate structures and policies and with the Sussex child protection and safeguarding procedures and the Sussex multi-agency policy and procedures for safeguarding vulnerable adults and undertake the relevant essential training and further training appropriate to their role.

Successful candidates are normally offered salaries at the bottom of the relevant salary range. However, where previous or equivalent NHS experience in a similar role can be demonstrated and evidenced, this may be taken into consideration when setting the starting salary.

Company

SPFT Banner

Who we are

We provide specialist NHS mental health and learning disability services in south east England. People receive care, treatment and support from us in hospital, at home and from a range of community services. Our services are rated ‘good’ by the Care Quality Commission and ‘outstanding’ for caring.

Where we are

We provide services for people of all ages across Sussex and services for children and young people in Hampshire. There’s something for everyone in our local area, whether that’s the hustle and bustle of Brighton, the scenic South Downs or our wonderful coastline where you can chill out to the sound of the surf.

What we can offer you

When you join us, you’ll be coming to work in an organisation that puts people first. We’ll do everything we can to make you feel valued, respected and included. You will be given plenty of opportunities here for your career to flourish. We’re an organisation which is strong on innovation, research and learning, and we will support your development and help you learn new skills in whichever team or service you work in.

Check out the links below to view our key areas of recruitment

Nursing

Medical

Allied Health Professions

Phychology & PsychologicalTherapies

Social Work

Healthcare Support Workers 

Support Services

Check out our latest video below where we hear from our inspiring nurses why Sussex Partnership is such a great place to work.

Company info
Website
Telephone
01903843000
Location
Trust HQ
Swandean
Arundel Road
Worthing
BN13 3EP
GB

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert