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Customer Services Executive

Employer
International Logistics Group
Location
Based in East Grinstead
Salary
£21,849 to £26,129 per annum, dependent on experience
Closing date
8 Dec 2022

View more

Sector
Logistics, Warehouse
Function
Customer Service
Contract Type
Permanent
Hours
Full Time

Job Details

About ILG

Are you a Customer Services Executive looking to increase your skill-set?

ILG is looking for a Customer Service Executive to provide front line telephone and email support to a portfolio of Fulfilment Clients, understanding their bespoke requirements and providing a high level of customer response and service. Want to play an important role in a successful company's operations?

If so, we'd love to hear from you.

Your Role

As a Customer Services Executive, you'll provide frontline telephone and email support to a portfolio of our fulfilment customers.
  • Build a strong understanding of customer's bespoke requirements
  • Responsible for resolving day to day queries including correspondence relating to those orders with the customer and other ILG departments
  • Utilise the client and in-house hosted ticketing system to provide updates on client queries within the agreed SLA
  • Work in close liaison with Customer Services, Warehouse Team Leaders and externally with customers to facilitate for smooth running of all contracts
  • Responsible for managing live chat, dealing with any inbound queries and passing these onto the relevant departments within agreed timeframes


About You

To join the team, you'll need:
  • Customer service experience, including working to deadlines and SLA commitments
  • Experience of having financial responsibility
  • Strong MS Office skills, particularly Excel and Outlook
  • A methodical and organised approach to work, particularly in relation to email management
  • Great written and verbal communication skills
  • Strong interpersonal and relationship building skills

Ideally, you'll have previous knowledge and experience of warehousing and distribution, but this isn't essential.

Office based during probationary period, after which to move to hybrid working.

Company

About ILG

We’re one of the UK's top delivery and fulfilment businesses. That means we store, pack, personalise, gift-wrap and distribute high-value products to consumers and retailers across the world. Our customers range from boutique start-ups to global designer and luxury businesses, mostly fashion, beauty and wellbeing brands.

Great people have always been a cornerstone of ILG. And, because we’re growing fast and coming up to our busiest time of year, we’re on the lookout for more great people to join our amazing team.

We rely on a talented and engaged workforce that’s ready to go the extra mile for our customers. In return we go further to reward our people and share our success. So, we give a voice to all our colleagues on sustainability, health and safety and other essential issues. We run ‘staff member of the month’ awards to spotlight star performers. And we have a lively social committee to ensure we play as hard as we work!

Why join ILG? Here are few good reasons…

  • We’re a fast-moving business, so no two days are the same
  • A variety of work patterns and overtime hours to suit you
  • We invest in you with ongoing training and development
  • We believe in working hard and having fun
  • Share in our business-wide supportive, ‘can do’ attitude
  • Access opportunities to progress your career internally at ILG
  • Enjoy 22 days holiday, rising to 25 days with length of service
  • Benefit from our annual salary review process
  • ‘Charity of the year’ and other fundraising opportunities
  • Annual awards ceremony and party to celebrate individual and company success

As an inclusive employer we feel our workforce should mirror the diversity of the communities we serve. So, we promote equality and welcome applications from people of all backgrounds.

Take a look at the jobs available in ILG’s warehouse, customer services and HR teams >>

Warehouse operations are at the centre of what we do. Our customers choose ILG because our attention to detail across services like order picking, embroidery, gift-wrapping, product engraving and packing adds something special to their brand. If you’re interested in doing this type of work in a clean and efficient warehouse environment, we’d love to hear from you.

Company info
Website
Telephone
0844 264 8000
Location
Logistics House
Charles Avenue
Burgess Hill
West Sussex
RH15 9TQ
United Kingdom

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