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Customer Service Team Leader: B&CE

Manor Royal Business District
Crawley, West Sussex
Closing date
25 May 2022

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Customer Service, Management
Contract Type
Full Time
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Job Details

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Customer Service Team Leader

B&CE have an exciting opportunity to join our growing team as a Customer Service Team Leader to oversee team members delivering excellent customer service and technical support, tailored to the needs of the customer, throughout the life of their relationship with B&CE.

This role is a hybrid opportunity with the successful candidate working both at home and in the office.

Main Purpose:

To oversee team members delivering excellent customer service and technical support, tailored to the needs of the customer, throughout the life of their relationship with B&CE. To ensure team members build and maintain customers’ trust and confidence to maximise customer, advisor and third party satisfaction and retention.
To effectively monitor and manage the competence of all staff, and encourage and support staff development and professional progression.
Effectively contribute to the achievement of the department’s overall objectives and apply the Treating Customers Fairly (TCF) culture and principles within own job role.

Skills & Experience:


• Educated to GCSE standard or equivalent
• Qualifications – Achieved or working towards the following:
Certificate in Financial Administration (CF1)
Certificate in Financial Administration (FA2)
Must be obtained in line with the Overseer T&C requirements
• Experience working in an operational pensions environment or financial services environment
• People Management
• Good working knowledge of Microsoft Office
• Knowledge of pension legislation (particularly auto enrolment)
• Excellence in Customer Services
• Ability to work with and across other business units
• Empathy and sympathy with customer needs
• Excellent communication, interpersonal and presentation skills
• Ability to meet deadlines within tight timelines


• PMI Certificate in Auto Enrolment
• Other relevant financial services qualifications
• Experience of employer/employee pension communications
• Experience of DC pension platforms/interfaces

B&CE is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at B&CE) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.


Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of B&CE’s employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career. *This is subject to current government COVID guidelines*


Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.

Enviable location and connections

Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.

Manor Royal in numbers

  • One of the biggest business parks in the South East.
  • Covers an area of 539 acres – that’s over 300 football pitches.
  • 700 properties
  • 500 businesses
  • 30,000 people

Manor Royal more than a number

Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.

Manor Royal makes sense

Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.

Pay us a visit

Visit to find out more and to get in touch


Find Us
7 Magellan Terrace (Ground Floor)
Gatwick Road
West Sussex
RH10 9PJ
United Kingdom
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