Brand and Quality Manager
- Employer
- Sofitel London Gatwick
- Location
- London Gatwick Airport, Gatwick
- Salary
- Up to £32,000 per annum
- Closing date
- 30 May 2022
View more
- Sector
- Hospitality & Catering, Hotels , Leisure & Tourism
- Function
- Customer Service, Management , Operations, Quality Management , Hospitality
- Contract Type
- Permanent
- Hours
- Full Time
Job Details
Brand and Quality Manager
Up to £32,000 per annum
We treat our people like family and our guest like royalty!
The role of Brand and Quality Manager is an essential role in ensuring the partnership of brand standards and operational excellence within Sofitel London Gatwick. The position must develop effective relationships with the Management team to drive brand awareness, guest satisfaction and top line performance.
Overall, the Brand and Quality Manager must support the achievement of our hotel vision Knowledge and experience of Hotel Operations is essential, preferably the candidate will have a background in a front office role. The candidate must possess excellent verbal and written communication skills with proven experience in a role requiring excellent attention to detail. Exposure to or knowledge of managing a large luxury brand preferably within hospitality is also preferred. Experience of Delphi, HotSos, Merlin, Opera or similar systems is also advantageous.
What do we offer:
Our Brand and Quality Manager receive some excellent Company benefits:
• A very competitive hourly rate with 28 days paid holiday
• Discounted hotel room rates across our hotels
• Valuable Training and Development opportunities
• Uniform and Complimentary Dry Cleaning and Free Meals
• Pension cover
• Unrivalled Career Progression prospects
Sofitel London Gatwick is part of the Arora Group, one of the largest private owner & operator of hotels in the UK. Our values revolve around our people, our guests and achievement through ownership. Be part of our successful growth story - bring us your passion and ambition and we will support you to achieve your goals and give you the rewards and benefits you deserve.
If you are enthusiastic and highly motivated, then this amazing opportunity is for you. Apply now to be our next Brand and Quality Manager.
Company
The Sofitel London Gatwick is part of the Arora Hotel Group
Arora’s culture is built on the foundations of family, honesty, loyalty, partnership, friendship and quality.
People Centered - Developing, encouraging and supporting our people, teams & colleagues to advance further.
Customer Focused - Having a real understanding of our customer and a passion to exceed their expectations every time.
Achievement Through Ownership - Achieving and taking ownership of what we do and always striving to be better. Everything is possible.
At Arora we truly believe that our people are our greatest assets and therefore our primary focus is to provide the best training opportunities to our people at all levels.
Developing People at All Levels
As a new member of the Arora family, you will benefit from company inductions, health and safety statutory courses, specialised skills training, and career development programmes.
At Team Member level you will receive in depth hospitality training in core product, service and business skills.
For Management level you will have opportunities to attend several leadership development programmes, such as the intensive 6-month Arora Flying Start Management Development Programme.
Investing in Our People
We pride ourselves in the accolades we have achieved for excellence in career progression; a testimony to the quality of the training and recognition we provide to all our people.
When you join the Arora family, we will be here to provide you with the support, the guidance and the resources to develop your career.
Our benefits include:
- Recognition activities, such as employee awards, parties and more!
- Learning & Development opportunities with regular in-house training and chance to gain nationally recognised qualifications
- Great career progression prospects with plenty of opportunity to move within the group
- Preferential room rates at our hotels for you and your family
- Access to brand benefits in franchise hotels
- Complimentary uniform dry cleaning (uniformed roles only)
- Meals provided on duty
- Discounted food and beverage at our restaurants and outlets.
- Company Pension and Life Assurance Scheme
- Cycle2Work Salary Sacrifice Scheme
- Enhanced holiday allowance for employees with over 5 years of service
- Generous Introduce a Friend bonus scheme
- Discount for Merlin Entertainments attractions
- Long Service Recognition
- Wagestream and Savestream – Financial wellness benefits
- Confidential Employee Assistance Helpline
- Telephone
- 01293 567070
- Location
-
Sofitel London Gatwick
North Terminal
Gatwick Airport
Horley
RH6 0PH
GB
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