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Claims Administration Handler

First Central
Haywards Heath, West Sussex
£18,476 plus company benefits
Closing date
30 May 2022
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Job Details

Are you looking for a new career with a fast-growing, dynamic company? Do you have excellent administration and customer support skills and keen for a change? Well look no further! We need several Claims Administration Handlers to join our Claims Customer team in Haywards Heath, West Sussex.

You'll undertake general administration duties for the claims department to include validating, postal work, supplier payments, filing, scanning claim documentation, responding to customer and internal emails regarding a motor claim within a timely manner and in line with Company procedures.

Job Responsibilities:

  • Print and reference technical emails and create lists for filing and handing to teams
  • Undertake claims filing of post and emails accurately and in a timely manner, ensure files are provided to the correct team and handler
  • Process emails that have failed and ensure they are directed to the correct claims team
  • Communicating and processing supplier payments within agreed SLA
  • Sort and index any emails for the third party and credit hire teams, forward these to be validated
  • Take daily post to the correct teams within claims
  • Scan and validate any returned post that has been indexed by claims teams
  • Date and reference incoming post to ensure it goes to the correct claims team
  • Reference, scan, validate and update the spreadsheet for any returned or requested cheques, hand these to the correct handler within claims in a timely manner
  • Reference, scan, validate and update the spreadsheet with any signed for or special delivery items ensuring all details are recorded accurately
  • Ensure checks are completed for any failed validation, to be pushed through manually.
  • Collection of any files from the claims teams to be stored accurately and securely
  • Locate files and documents requested by the claims teams
  • Return emails and post that has been received with no information requesting further details
  • Scan any new claims received via post to the correct team in order for a new claim to be set up and worked
  • Ensure that any letters sent from the claims teams are placed in envelopes accurately and sent to the customer
  • To ensure compliance with company and other relevant standards/ regulations at all times (including TCF)
  • Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
  • Any other reasonable duties

Experience & knowledge:

  • Administration experience
  • Ability to understand the motor claims administration processes (Desirable)
  • Knowledge of FCA requirements (including TCF)
  • Understanding of claims in motor insurance
  • Good level of communication skills, both verbal and written
  • Good time management and organisation skills with the ability to prioritise own work
  • Good understanding and ability to use Microsoft Excel

What can we do for you?

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.


We’re First Central, an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

Our motor insurance broker, 1ST CENTRAL, is firmly established as a top 10 supplier on UK price comparison websites and has successfully built a customer base of over half a million. It strives to make buying car insurance a more accessible and effortless experience.

We recognise that our success is entirely down to our talented people, who we know are our biggest asset, and we’re always on the lookout for talented people to join our team. In return, we can offer you a great place to work and lots of fantastic benefits.

For more information, click below:

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1st Central New Office

Find Us
Gemini House, Mill Green Business Estate
Mill Green Road
Haywards Heath
West Sussex
RH16 1XQ
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