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Intelligence Coordinator

First Central
Haywards Heath, West Sussex or Salford Quays, Manchester
Up to £22,000 - Depending on Experience
Closing date
6 Jun 2022
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Job Details

First Central currently have an exciting opportunity for an Intelligence Coordinator to join our Counter Fraud Services Team in either our Haywards Heath, West Sussex or Salford Quays, Manchester office.

Please note this is a 6 month fixed term contract vacancy and will be based on a 37.5 hour working week from Monday to Friday.

You'll undertake general administration duties for the SIU team within the Counter Fraud Services Department in a timely manner and responsible for the management of external data requests submitted under the Data Protection Act for the prevention and detection of crime.

Job responsibilities:

  • Logging and triaging incoming work for the SIU team (such as DPA requests and research reports)
  • Responding to Data Protection Act requests made under Schedule 2, Part 1, Paragraph 2 of the Data Protection Act 2018 for fraud prevention and detection purposes.
  • Producing written witness statements for criminal prosecutions, with attendance at court where required.
  • Management of a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Fraud Team Leader as necessary.
  • Loading intelligence data to relevant industry fraud databases.
  • Assist with policy/claims reviews and basic analysis, identifying and referring suspect claims and policies to the relevant Counter Fraud Teams.
  • Monitoring and recording daily declines from fraud databases and escalation to the Intelligence Manager where appropriate.
  • Working basic IFB (Insurance Fraud Bureau) reports and providing feedback to the IFB as required.
  • Undertake desktop research and produce written research reports if required.
  • Maintaining the SIU team’s policy and claim referral records, ensuring data is updated and accurate.
  • Respond and triage emails sent to the Intelligence team, directing them to the relevant Intelligence Analysts.
  • Conduct DVLA Keeper checks using the KADOE system on behalf of Claims and Fraud teams.
  • Provide support to the Intelligence Analysts and Fraud Team Leader.
  • Ensure compliance with company financial crime procedures and related policies.
  • Meet agreed fraud KPIs and targets.
  • To adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML.
  • To be compliant with health and safety policies at all times.
  • To ensure compliance with Company and other relevant standards/regulations at all times.
  • Any other reasonable duties as required.

Experience & knowledge

  • Experience of working in an administrative role
  • Previous experience in the motor insurance industry
  • Experience of working in a fraud environment
  • Some knowledge of fraud intelligence handling practices
  • Basic understanding of all aspects of motor insurance
  • Knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance.

Skills & Qualifications

  • Good communication skills, both verbal and written.
  • Excellent organisation skills and attention to detail
  • Good numeracy and literacy skills.
  • Good Microsoft Office skills (Outlook, Word, Excel).
  • Good report writing skills.


  • Customer focussed (internal customers & external).
  • Self-motivated and enthusiastic.
  • Embrace, embed and incorporate the Company values
  • Takes initiative to make decisions.
  • An organised and proactive approach.
  • Able to work on own initiative and as part of a team.
  • A flexible approach and positive attitude.
  • Strives to deliver performance targets and drive business improvements to contribute to the success of the business.

What can we do for you?

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid

Employee wellbeing is high on the agenda here too. We provide a weekly free fruit delivery, discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.


We’re First Central, an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

Our motor insurance broker, 1ST CENTRAL, is firmly established as a top 10 supplier on UK price comparison websites and has successfully built a customer base of over half a million. It strives to make buying car insurance a more accessible and effortless experience.

We recognise that our success is entirely down to our talented people, who we know are our biggest asset, and we’re always on the lookout for talented people to join our team. In return, we can offer you a great place to work and lots of fantastic benefits.

For more information, click below:

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1st Central New Office

Find Us
Gemini House, Mill Green Business Estate
Mill Green Road
Haywards Heath
West Sussex
RH16 1XQ
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