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Customer Service Professional - International Currency Card- Brighton Office- 19th September Start

Employer
American Express
Location
Brighton, East Sussex
Salary
Competitive
Closing date
19 Aug 2022

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Sector
Finance, Financial Services
Function
Customer Service
Contract Type
Permanent
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Job Details

You’ll do more than the expected. You’ll do the unexpected.

 

Global Customers & Private Banks select the American Express International Currency Card product suite because of its renowned reputation for delivering superior and exceptional Customer Service experiences throughout the lifecycle of the relationship. The Customer base is diverse and that in itself brings significant challenges. The base is global, multi-lingual and 30% of the relationships are established with Private Banks where the Relationship Managers become the primary point of contact. There are highly complex Compliance regulations governing the relationships, whilst the Customer demands absolute privacy and extraordinarily high spend levels associated with the accounts requires prudent and yet dynamic risk management to match the Customers life style. The Customer Executive is tasked with delivering superior experiences and developing relationships with Customers and Private Banks. In joining this team you must be an advocate of Premium Service.

 

Responsibilities:

  • Provide an elite service to card members, through frontline service delivery on a variety of ICC products and processes.
  • The major focus of this role is to act as a primary service delivery contact for the International Currency Card Cardmembers using courtesy, tact and sensitivity when handling incoming enquiry calls of a routine nature.
  • Building and management of cross-departmental relationships to ensure ICC success.
  • Accurately interpret Amex policies and procedures to provide innovative solutions to resolve customer enquiries.
  • Delivering outstanding service at every turn is paramount and this is the critical challenge associated with the position. This is a frontline, inbound, phone based role.
     

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

 

Amex Flex
 

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking business to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way!

 

When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

 

Skills Required:

  • A team player, with a proven ability to consistently deliver an outstanding level of service to both our internal and external customers.
  • Excellent interpersonal skills and an ability to deal with difficult customer scenarios, sometimes in escalated situations.
  • A consistent track record of exceeding productivity and quality targets.
  • Strong communication skills, both written and oral; with an ability to develop inter-departmental relationships.
  • Good judgment and flexible decision-making skills, ensuring that both the needs of the customer and the business are met, following company policy at all times.
  • Problem solving skills.
  • Self-learner

 

Flexibility to work a rotating shift working Monday - Sunday between the hours of 07:30-20:00

Language: English - preferably a second language, such as: French, Russian, Spanish

 

Why American Express?

There’s a difference between having a job and making a difference.

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

 

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

 

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com

Company

American Express

 

American Express is a globally integrated payments company that provides customers with products, insights and experiences that enrich lives and build business success. We do this through innovative payment, travel and expense management solutions for both individuals and businesses of all sizes. More than 170 years of history built on service, trust and security have helped us develop one of the world’s most recognised brands.

At American Express, We know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible-and we’re proud to back each other every step of the way.

 

Amex Banner

Our differences are what shape the world, and we’re committed to our colleagues feeling seen, heard, and like they truly belong.

We have a longstanding commitment to building an inclusive culture that values every voice, rewards teamwork, celebrates different points of view, and reflects the diversity of the  communities in which we live and work.

We have 14 Colleague Networks which connect people of similar backgrounds, including disability, ethnicity, faith, gender amongst others. Colleague Networks encourage colleagues to broaden their professional networks, grow and develop both professionally and personally.

 

Awards

  • 2022 LinkedIn Top 25 Companies UK
  • 2022 Fortune – Best Companies to Work For US, ranked #8
  • 2021 Financial Times Diversity Leaders
  • 2021 Undergraduate Recruiter Top 100, ranked #1 Retail Banking Sector Available

 

Benefits in Brighton

  • Health Insurance
  • Dental plan
  • Free Confidential Counseling Services
  • Parental Leave
  • Life Insurance ▪Wellness Center
  • Nursing Mother’s Rooms
  • Backup and in-home Child and Elder Care

 

You lead the way. We’ve got your back.

As the largest private-sector employer in Brighton, we have strong links within the local community and an active supporter of the Brighton Marathon, Brighton Dome & Festival, Brighton Pride and the Stonewall Equality Walk.

Bring your talents and strengths to the team, and let's create a meaningful career journey that's unique to you. Find your place on #TeamAmex

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Find Us
Website
Location
Amex House
1 John Street
Brighton
East Sussex
BN88 1NH
United Kingdom
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