Retail & Tourism Manager

Are you passionate about customer service and retail? Do you enjoy challenges and leading a team towards common goals? Then this is a perfect role for you! As a Retail & Tourism Manager, you will have an exciting opportunity to manage your own department and drive revenue through providing excellent customer service. A key requirement of the role is to manage all areas of Retail to deliver a strong, consistent ‘on brand’ experience. It is a chance to develop the Retail offering, working with the Tourism organisations to actively promote the onsite experiences.

If you care about quality and sustainability, you share our values and are excited to work at the heart of thriving English Wine industry, then Ridgeview is the right place for you. You will work 40 hours a week and weekend availability is required.

As Retail Manager you will be in charge of:

• Line management and mentoring of your team: recruiting, training, motivating, supervising and appraising.

• Total management of the Retail budget: achieving sales targets for wine, experiences, tours & tastings and other merchandise.

• Overseeing the sourcing and procurement of merchandise for re-sale in line with the brand experience and Marketing team.

• Delivering an outstanding and consistent brand experience in the shop and tasting room.

• Implementing the marketing brand activations throughout the year in the shop and tasting room: preparing promotional materials and displays.

• Leading on tourism: development of a cohesive tourism strategy with the Head of Hospitality to increase footfall to the site.

• Ensuring the brand experience is being delivered effectively on all tours.

• Management of the tours, tastings and events calendar

• Reporting and maintaining statistical and financial reports

• Liaising with various departments to ensure all activations and opportunities are supported and communicated.

• Management and accountability for all elements of stock via EPOS system

Additional duties:

• Management of all financial functions of the department: setting and managing annual forecast/budgets and KPIs

• Anti-fraudulent transaction process accountability plus financial and data security accountability

• Management and accountability of Health & Safety Risk Assessments for Retail Areas, On site events

• Day-to-day management of cleaning services & maintenance of all retail customer facing areas

• Leading on the delivery of an exceptional customer service.

• Leading the department on sustainability for B-Corp in the business.

• Managing B-Corp customer experience with monitoring & continuous improvements key to the day-to-day running of the department.

Experience and knowledge required:

• Strong commercial acumen with a solid grasp of budgeting and margins as well as the ability to qualify opportunities quickly.

• Experience working in a retail environment where you have had to deliver a ‘on brand’ customer experience.

• Visual merchandise experience within a budget.

• Must be able to demonstrate focus on customer service in a previous role.

• Knowledge of selling a luxury brand experience and with selling techniques to support this.

• Demonstratable experience in managing, nurturing and developing a team.

• Experience in working with a marketing team and using insights to formulate sales strategies in retail.

• Experience of building, developing, and maintaining relationships with key venues/customers/clients and working to further build the reputation of the business and the brand across the industry.

Personal characteristics

• Professional, ethical leader with the ability to build trusting working relationships with their team and across the wider business

• A confident, respectful communicator; able to clearly communicate with internal and external stakeholders in an engaging and collaborative way

• To be a credible, people person who is well organised, charismatic and a natural ambassador

• To be a team player who is flexible with availability graspon the needs of the business, with a hands-on approach.

Other

• A car driver is recommended for this role due to the location and requirement to attend external events

• Food Safety and First Aid at work qualifications are desirable

• A DBS check will be required as the role involves working with young people

• Comprehensive IT skills including Microsoft Office

What we will give you :

• The opportunity to work within an award-winning wine business as part of a pioneering, proactive, dynamic and friendly team.

• Opportunities for your own continuous development with a focus on being the best you want to be

• Real Living Wage employer

• Higher than statutory holiday allowance

• Access to our Employee Assistance Program.

• Cycle to work scheme ( after qualifying period )

• Tax free charity giving opportunities via payroll

• Varied and well attended social events throughout the year

• Excellent staff discounts on our wines

Declarations

Ridgeview has committed to the decision-making strategies of B-Corporation and are currently underway in our accreditation process. The high standards of B-Corp include transparent Governance, promoting sustainable and profitable working practices, supporting our local and industry community along with providing our staff, customers, suppliers and stakeholders with a purpose as a force for good. Ridgeview measure our performance against these standards and work to continuously improve the ethics of our business. https://bcorporation.uk/about-b-corps

Ridgeview Wine Estate has a fundamental and passionately held commitment to ensuring that our workforce truly represents society, encouraging everyone to be best that they can be through celebrating and encouraging the uniqueness that every individual can bring through diversity. We welcome all to join us on this inclusive journey. We are proud to be Disability Confident (Committed)