Band 5

Sussex Community NHS Foundation Trust (SCFT) is the largest community healthcare provider in Sussex.

• Over 8,400 full time, part time and bank staff members
• Medical, nursing and therapeutic care provided to over 10,000 children and adults a day
• July 2018 Care Quality Commission (CQC) rating of 'Good' with 'Outstanding' features
• Flexible working patterns offered across all services
• Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
• Accredited Level 3 Disability Confident Leader

SCFT is an inclusive employer that promotes equality and challenges discrimination, and welcomes applications from people of all backgrounds. Applications from Black, Asian and Minority Ethnic (BAME) candidates, disabled candidates and LGBT+ candidates are particularly encouraged, to ensure the Trust's workforce reflects the diverse communities it serves.

Job overview

The Digital Trainer/Business Change Facilitator will be a skilled and experienced member of the Digital Transformation team, with the ability to perform tasks unsupervised and act as the subject matter expert on various aspects of Digital training, as well as providing guidance on change management within the organisation.

Main duties of the job

- Provide customer-focused Digital IT application training for staff across SCFT.

- Effectively respond to organisational needs by designing and delivering high quality training courses.

- Deliver clinical systems training courses to SCFT staff from various areas of the organisation across Sussex.

- Review, develop and maintain all training materials.

- Provide advice and follow up support to service end users post training.

- Work alongside managers and service leads to identify effective processes within the various healthcare settings to effectively implement chosen clinical systems.

- Provide floor walking and remote service support as required.

Working for our organisation

The post holder will report to the Systems Training Manager and will be a key member of the Systems Training Team, working closely with the Digital Transformation team, the Education and Training department, and the Trust's HR/Workforce Development teams.

Detailed job description and main responsibilities
The post holder will be expected to work flexibly to meet the needs of the workforce and to personally provide training as and when necessary to individuals and groups.

The post holder may frequently travel between sites and hot desk as appropriate.

Person specification

Qualifications
Essential criteria

• Educated to degree level or equivalent experience
• Recognised qualifications in training and change management or equivalent experience
• PRINCE2 or equivalent experience
• Specialist IT Qualifications or equivalent (e.g. ITIL, ECDL, Microsoft Office specialist, Microsoft Office Master or other relevant qualifications)

Experience
Essential criteria

• Significant previous experience in professional IT systems and applications training.
• High level of PC and IT packages - expert in email, Web Browsing and Windows applications including MS Office and the Windows operating system
• Proven track record group training and facilitation skills
• Experience of training groups of learners with variable skill levels, making group dynamics to ensure positive outcomes
• Ability to communicate complex IT clinical systems to colleagues or groups.

Desirable criteria

• Good understanding of basic NHS clinical systems and how they are used
• Experience of communicating with and engaging with staff during a period of major change
• Experience of using business change techniques and process re-design to improve the effective use of clinical IT systems

Skills & Knowledge
Essential criteria

• Ability to design quality IT systems and applications training courses/presentations
• Experience of delivering training courses to individuals and groups.
• Ability to work both independently and interdependently as an effective team member
• Able to problem solve, anticipate future requirements and be proactive in responding to these.
• Ability to prioritise activities and justify the order back to leadership.
• Analytical skills.
• Ability to work under pressure

Desirable criteria

• Undertaking Training Needs Analysis
• Ability to plan and deliver IT systems and applications training courses.
• Advanced keyboard skills
• Good knowledge of process change management techniques
• Understanding of process mapping
• Good understanding of how IT systems can support staff in delivering benefits

Other
Essential criteria

• Committed to self-development and enthusiastic about acquiring new skills and embracing new technologies.
• Flexibility to travel and work across different sites in Sussex

This post may close earlier than the published closing date if sufficient applications are received.

Correspondence relating to this vacancy will be conducted electronically. If you have not heard from us within two weeks please assume that your application has been unsuccessful on this occasion. Please ensure that you check your emails, including your junk folder, on a regular basis. References will be requested electronically as well; please ensure you provide correct contact details for referees.

Employer certification / accreditation badges
Documents to download

• Job Description & Person Specification ( PDF , 741.6 KB )
• Digital Trainer-BC Facilitator JD & PS ( PDF , 950.9 KB )
• Additional Information ( PDF , 55.1 KB )
• Staff Benefits Brochure ( PDF , 484.5 KB )