Welcome from our Chief Executive

Our organisation is expanding and we're looking for people with the right values, skills and/or potential to join us. We need people with energy, expertise, enthusiasm to help us provide the very best possible specialist NHS mental health and learning disability care. This involves helping us achieve our strategy to improve the quality of life for the communities we serve through People, Prevention and Partnerships.

So what can we offer you in return?

We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development. And we'll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.

You will also be joining a health and care system committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities.

If you like the sound of that, then come and join our team.

Job overview

This is an interesting and varied Bank position that would suit an individual who is looking for a rewarding role. The post holder will be motivated and flexible, working well within a team. Good time management skills and being able to prioritise tasks is essential as is having good attention to detail.

You will need to demonstrate a professional and confident telephone manner. You will also need to have the ability to deal sensitively with people who may be distressed.

This is a busy Bank position and the successful candidate will provide excellent administration support to our administration and clinical team. A good working knowledge and experience of using Microsoft Word, Excel and Outlook is essential.

This Bank position is initially a 6-month assignment, but this is currently under review.

Main duties of the job

The main duties of the Bank NDP Administration Assistant are:

• Scanning and uploading correspondence and data onto our electronic patient record and following processes accurately.
• Entering information onto an Excel spreadsheet.
• Answering telephone calls efficiently and professionally, taking accurate messages and ensuring they are passed on and uploaded to the electronic patient record
• Managing Outlook diaries
• Make room bookings and ensure that electronic diaries are kept up to date.
• Contacting families to chase information if required
• Managing Outlook admin inbox
• Joining regular team meetings
• Covering reception - telephone and meet and greet as required
• Assisting the clinical and admin team with any queries
• Have a flexible/adaptable approach to their work in order to meet various deadlines.
• Any other administrative tasks requested by the Admin Lead.

Working for our organisation

This is a rewarding and varied job and full training will be given and is an excellent opportunity to develop your skills. In return for your hard work and dedication we can offer you the opportunity to work within a friendly and supportive team. You will receive supervision, strong support from colleagues and we are committed to staff professional development. We also offer and encourage in house development training opportunities.

If you are an administrator and would like to work in a fast paced environment with changing priorities and have a 'can do' attitude and want to be part of a friendly, dedicated team with a strong commitment to providing safe, effective, quality patient care, then we want to hear from you.

Detailed job description and main responsibilities
Are you looking for an exciting opportunity working in the field of Neurodevelopmental Conditions including Autism Spectrum Condition (ASC) and ADHD?

This is a busy Bank position, initially for a 6-month assignment, but this will be reviewed. The successful candidate will provide excellent administration support to our administration and clinical team. A good working knowledge and experience of using Microsoft Word, Excel and Outlook is essential.

The main duties of the Bank NDP (Neurodevelopmental Pathway) Administration Assistant are:

• Scanning and uploading and correspondence and data onto our electronic patient record and following processes accurately.
• Entering information onto an Excel spreadsheet.
• Answering telephone calls efficiently and professionally, taking accurate messages and ensuring they are passed on and uploaded to the electronic patient record
• Managing Outlook diaries
• Make room bookings and ensure that electronic diaries are kept up to date.
• Contacting families to chase information if required
• Managing Outlook admin inbox
• Joining regular team meetings
• Covering reception - telephone and meet and greet as required
• Assisting the clinical and admin team with any queries
• Have a flexible/adaptable approach to their work in order to meet various deadlines.
• Any other administrative tasks requested by the Admin Lead.
• Ability to work on own initiative and prioritise work, within defined policies and procedures and to set timescales.
• Photocopy, scan and upload documents when required.

Person specification

Qualifications
Essential criteria

• NVQ2 or equivalent / good standard of secondary education; GCSE at Grade C or above

Knowledge/Experience
Essential criteria

• Previous experience of working in an administrative environment
• Using using computerised data systems
• Understanding of Data Protection Act
• Experience of working in a customer service environment

Desirable criteria

• Knowledge of NHS issues
• Lived experience of mental health issues

Skills - Communication/Relationship skills:
Essential criteria

• Clear communicator with good writing, data entry and telephone skills, ensuring accuracy.
• Ability to work effectively as part of a team.
• Problem solving skills.

Skills - Planning & Organisational skills
Essential criteria

• Experience of meetings and events

Skills - IT skills
Essential criteria

• Working knowledge of Microsoft Office, including Word and Excel.

Skillls - Mental Effort:
Essential criteria

• Ability to be able to deal with conflicting demands.
• Ability to deal with an unpredictable work pattern.

Skills - Emotional Effort:
Essential criteria

• Ability to deal with distressing or emotional circumstances on a daily basis.

Skills - Working Conditions:
Essential criteria

• Ability to be able to use a PC

Approach/Values:
Essential criteria

• Demonstrate support for the values and beliefs of the Care Group and those of the Trust
• Demonstrate an understanding of the practices of Human Rights in the delivery of this role
• Team working
• Punctual and flexible across hours of work when required

Desirable criteria

• Ability to travel across sites

Sussex Partnership NHS FT is committed to supporting a diverse workforce that reflects our communities. Our workforce is currently under-represented from Black and Minority, Ethnic and disabled communities and we would welcome applications from these communities.

We regret that we are unable to advise candidates if they have not been shortlisted. If you have not heard from us within three weeks of the closing date please assume that you have been unsuccessful on this occasion.

In the event of an excessive number of applicants the Trust reserves the right to close this vacancy earlier than indicated.

Sussex Partnership NHS Foundation Trust takes its responsibilities for the safeguarding and protection of children and young people and vulnerable adults very seriously and expects this of all its employees and bank workers. The Trust works with adult and children's social care to ensure that the integrated service has systems in place to equip staff and bank workers with the knowledge and skills to recognize abuse, and take action to safeguard and protect vulnerable adults and children and young people. It is expected that all staff and bank workers familiarise themselves with the appropriate structures and policies and with the Sussex child protection and safeguarding procedures and the Sussex multi-agency policy and procedures for safeguarding vulnerable adults and undertake the relevant essential training and further training appropriate to their role.

Successful candidates are normally offered salaries at the bottom of the relevant salary range. However, where previous or equivalent NHS experience in a similar role can be demonstrated and evidenced, this may be taken into consideration when setting the starting salary.