Customer Consultant

Salary: £19,350 to £21,500

Lloyds Banking Group is the UK's largest Retail and Digital bank, a leading insurer and mortgage lender with millions of customers. You’ll have the opportunity to build an exciting career!

• We have a number of full time vacancies available
• We offer a variety of shift patterns
• We offer the chance to move to home working after qualifying period (typically 3 months)

Helping our customers now, especially in the current climate, is something we're very passionate about. And together we can make it possible...

Beyond the satisfaction of helping people, a Customer Consultant role with us brings some exciting rewards.

With an employee benefits package you can play with to suit; we'll give you an initial cash package of £21,242 comprising a full time equivalent basic salary of £20,425 and a Flex cash pot of £817.

This pot you can take as cash or spend on a wide range of options such as:

• Buying extra or selling holidays to suit from your 22 days leave (pro rata, plus bank holidays entitlement)
• Extending your private medical cover to family members
• A Flex Card providing up to 15% discount with over 70 well known retailers
• Tax/NI efficient electric vehicle (or bike) purchasing schemes paid through your monthly pay - supporting sustainability!

In addition, you'll also be eligible for an annual bonus opportunity.

You'll also get the following:

• Various share schemes (including free shares)
• A generous pension contribution starting at 9% (rising to 15%) which comes with life cover of up to 8x salary
• Further everyday discounts on the weekly food shop, travel and electronics/mobile through our PerksAtWork scheme

We also have a range of free health and well-being offerings and generous parental/adoption leave policies.

Everything is geared to suit your lifestyle... and you can also be sure that we're investing in your future.

The opportunity:
There's a number of full time (35 hours) vacancies available - so go ahead and share with any friends also looking for a great employer!

We offer a variety of flexible shifts within our core opening hours - Monday to Friday 8am to 8pm and Saturday 8am to 5pm.

We also offer the chance to be able to move to home/hybrid working once you've built your capability within the role - usually after 3 months.

Meanwhile our Hove/Chester/Pitreavie site will provide an enjoyable working environment with all the facilities you'll need to have a great day at work.

So if you care about making a positive difference to people's lives and you think you can do this amazingly over the phone then this could be the opportunity you’re looking for...

A bit about the role:
We’re currently looking for caring people to join our contact centre teams to take inbound calls from customers currently in financial difficulty.

No financial experience is required (we'll train you), we just need you to be passionate about helping people, the ability to communicate well and the desire to learn.

Our customers need to feel safe in your hands...

• You’ll be handling each customers' circumstances with empathy, understanding their situation fully to help them back to financial health as quickly as possible
• You'll learn to identify where customers are vulnerable and provide the best outcome for their financial situation
• You’ll have genuine ownership of some complex customer situations and get to apply appropriate solutions based on their individual needs

What skills are we looking for?

Honest and genuine, caring about helping everyday people with their finances (no previous banking experience required)

• The knack of quickly build relationships to give customers a genuinely positive experience.
• Acting with care and integrity - taking time to resolve queries and give customers confidence in our services
• A genuine teammate - collaborating closely with your colleagues to ensure your customers' needs are met
• The flexibility to work with us to accommodate our current shift patterns

From day one we'll teach you all about our products and processes and you'll learn how respond to queries quickly and become better every day...

There's also opportunities to get on our Apprenticeship schemes, helping you gain new qualifications and help with progression as you build your skills and knowledge.

About working for LBG

As a part of Lloyds, you’ll have the opportunity to join a range of fully funded Apprenticeships, helping you gain new qualifications and compliment progression opportunities.

We're passionate about diversity and equal opportunity with industry recognition across gender, ethnicity, disability, LGBTQ+ and families.

And please let us know if you need any reasonable adjustments made to our recruitment processes so that we can work to accommodate them to the best of our abilities.

So, if you enjoy helping people and are looking for an opportunity to build your career - don't delay and apply today, we'd love to hear from you...

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.