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Trainee Service Advisor: Marshall Lexus Gatwick

Employer
Manor Royal Business District
Location
Crawley, West Sussex
Salary
Competitive
Closing date
15 Dec 2022

Job Details

Marshall

Lexus Trainee Service Advisor

 

Job description

Represent a leading Automotive brand whilst working for Automotive Management "Dealer Group of the Year" 2021

“Marshall Motor Group have recently been named Employer of the Year at the 2021 Motor Trader Awards, the 2nd year in row we’ve been recognised in this way”

 

The Company

Marshall Motor Group is a multi-award winning company with strong values that put our people and customers at the heart of everything we do. Recently being recognised by the Great Place to Work Institute as one of the UK’s Best Large Workplaces, we have approximately 4,000 colleagues and a turnover of over £2billion; we are still growing! Benefits available to our colleagues in addition to generous salary packages include:

• Colleague discounts on new and used vehicles, parts and servicing
• Continual Training and Self Development
• Free Eye Care Vouchers
• Additional Holiday Days added for length of Service
• MAVTA reward and recognition awards
• £1,000-£2,000 Colleague Referral Bonus
• Marshall Rewards discount shopping portal
• Life assurance at no cost to you

 

The Role

We are currently recruiting for a Trainee Service Advisor to join our Marshall Lexus Dealership in Gatwick.

As a Trainee Service Advisor you will play a vital role within the dealership being the point of communication between the Technicians and our customers. To be successful within this role, we do not require previous Automotive experience just a passion for providing great customer service, an ability to work in a proactive manner and a desire for no two working days to ever be the same!

You will be provided with on the job training by your colleagues and managers and will be joining a supportive and friendly team at Gatwick. 

 

Responsibilities

• Arranging and booking your customers vehicle servicing appointments via telephone and email.
• Greet customers and become their point of contact for the duration of their vehicle being within our Workshop.
• Be able to provide updates and consultatively advise on repair work being or needing to be carried out.
• Create customer invoices and run through the work that has been carried out on their vehicle.
• Proactively reschedule appointments for the customer for any future vehicle maintenance or servicing.

 

Required Skills and Experience

If you already come from an Automotive Service Advisory background that is fantastic, however, if you do not and you are looking to start your career with us, to be considered for the role we will need to possess the below skillset-

• An ability to provide tailored customer service and upselling to a wide range of customers.
• Comfortable working to deadlines and managing customer expectations with regular communication and updates.
• Happy to manage your own workload and customer base

 

If this sounds like you, click ‘Apply Now’ to submit your application.

Company

Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.

Enviable location and connections

Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.

Manor Royal in numbers

  • One of the biggest business parks in the South East.
  • Covers an area of 539 acres – that’s over 300 football pitches.
  • 700 properties
  • 500 businesses
  • 30,000 people

Manor Royal more than a number

Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.

Manor Royal makes sense

Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.

Pay us a visit

Visit www.manorroyal.org to find out more and to get in touch

 

Company info
Website
Mini-site
Manor Royal Business District
Location
7 Magellan Terrace (Ground Floor)
Gatwick Road
Crawley
West Sussex
RH10 9PJ
United Kingdom

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