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Business Systems Analyst: Thales

Manor Royal Business District
Crawley, West Sussex
Closing date
19 Dec 2022
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Job Details

Thales Logo

Business Systems Analyst

Location: Crawley, United Kingdom


In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.


Business Systems Analyst

Are you excited to take the next step in your HR career?  Do you want an opportunity to upskill in a wide variety of digital tools? Do you thrive on problem solving and seeking effective solutions?

What the role has to offer:

  • Opportunity to join a team primed for growth!

  • Grow your skills by taking the lead on visible and impactful project work!

  • Genuine flexibility with hybrid and part time working considered.

Our Opportunity

An opportunity to join the HR Operations team as the Systems and Business Analyst role has landed. In this role, you will maintain the integrity of existing internal systems and data that support learning operations within Thales. You will act as a trusted advisor and subject matter expert in learning systems and projects. You will own work packages on projects and deliver system capability within Thales, producing management information and conducting data analysis to drive improved business outcomes.

Using your continuous learning mind-set, you will strive to support process efficiency, operational excellence and cost reduction through high quality provision of technology and interpretation of data. 

Day to day you will:

  • Work as part of the L&D Support Team to deliver the schedule of system activity for our customers and to maintain internal systems and to prioritise project-related activity.

  • Work with other stakeholders to identify and develop technical solutions, streamline business processes and deliver measurable efficiencies.

  • Maintain quality of systems data through continuous governance of processes.

  • Gather and manage system requirements to ensure solutions deliver desired outcomes and achieve measurable benefits.

  • Work on projects to lead work packages, supporting the project to deliver on time and within budget.

  • Ensure operational processes are aligned to systems to achieve maximum effectiveness and efficiency.  

  • Dealing with inbound queries from internal stakeholders, acting as a point of escalation for query resolution both for the UK and Globally.

  • Co-ordinate and complete testing for changes, upgrades and developments to business systems, including liaison with Thales UK and Thales group.

  • Proactively assess data entry processes, conduct root cause analysis on errors and define, implement and monitor solutions through training and engagement with wider team.

  • Interrogate systems to provide reporting and data analysis to support business decisions and fulfil client requirements.

About You

You should be curious and methodical with a solutions driven mind-set. You should have some experience within a HR systems environment, with a focus on Learning Management systems being advantageous.  Involvement in project work and process design is key, as you take the lead on work packages to deliver the best solutions. Some experience of deploying technology to cross functional teams would be advantageous, but most critical is a strong desire to learn and upskill, as we are willing to invest in your training!

What We Can Offer

We’re committed to giving you opportunities to be your best. We believe in embracing the passion and potential of our people, and to achieve this we offer market leading training, development and experiences, along with the opportunity to be mentored and coached by some of the smartest minds in the industry. We hire from within as our first priority, so you’ll have a myriad of opportunities within our diverse, global organisation.


Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

If you are interested in this role, we would encourage you to have informal chat with the Talent Acquisition Partner.

Thales is an equal opportunities employer and diversity and inclusion are integral to the success of Thales.

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now!


Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.

Enviable location and connections

Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.

Manor Royal in numbers

  • One of the biggest business parks in the South East.
  • Covers an area of 539 acres – that’s over 300 football pitches.
  • 700 properties
  • 500 businesses
  • 30,000 people

Manor Royal more than a number

Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.

Manor Royal makes sense

Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.

Pay us a visit

Visit to find out more and to get in touch


Find Us
Manor Royal Business District
7 Magellan Terrace (Ground Floor)
Gatwick Road
West Sussex
RH10 9PJ
United Kingdom
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