Welcome from our Chief Executive

Our organisation is expanding and we're looking for people with the right values, skills and/or potential to join us. We need people with energy, expertise, enthusiasm to help us provide the very best possible specialist NHS mental health and learning disability care. This involves helping us achieve our strategy to improve the quality of life for the communities we serve through People, Prevention and Partnerships.

So what can we offer you in return?

We're an organisation which puts people first. We'll do everything possible to help you feel respected, valued and included. We'll help you learn, acquire new skills and gain further experience to support your career development. And we'll provide the opportunity for you to bring your fresh ideas to work about how we can do things differently and continue improving.

You will also be joining a health and care system committed to working together to do the best we can for the communities we serve. Above all, at Sussex Partnership you'll have the chance to make a difference to the lives of the patients, carers and families across our communities.

If you like the sound of that, then come and join our team.

Job overview

Due to a vacancy, we have an exciting opportunity to be part of our administration team, supporting the East Sussex Primary Mental Health Team.

The team works across East Sussex offering brief, evidence-based support for young people and their families through group work, direct one to one work and wellbeing information sessions.

The aim is to support young people with moderate mental health difficulties to access resources and skills to reduce the need for longer term, more intensive interventions.

We are looking to recruit a full time Administrator for the team, based within our CAMHS base in St Leonards on Sea. The main duties would be to provide a comprehensive range of administrative and support services to the team and the Team Leader.

Main duties of the job

he Team Administrator will be responsible to provide comprehensive and efficient administrative support to assist the Primary Mental Health Team.

The successful candidate would need to have excellent communication, organisational and problem-solving skills, a proactive approach and use of initiative.

To consistently deliver a client focussed service that promotes good customer service and effective working relationships, maintaining a calm approach under pressure.

To have an awareness of the importance of confidentiality and have the ability to work within appropriate boundaries using good judgement skills when dealing with service users/carers enquiries and problems.

To have good knowledge and experience of using Microsoft, Word, Excel, Outlook and PowerPoint.

Having daily liaison with a wide range of staff at all levels, working as part of a team maintaining regular communications and prioritising competing needs.

Working for our organisation

This is an exciting, challenging, very busy and vital Child and Adolescent Mental Health Service, offering mental health services to young people up to the age of 18.

This is a great Service to work within, our CAMHS teams are hard-working, inclusive and supportive.

We offer development opportunities for our admin professionals through training and secondments and we hold annual admin professionals' conferences.

Our focus is on staff wellbeing, we have regular 1-1 meetings where we can discuss things confidentially and we encourage peer support and training.

We have our own admin microsite on the staff intranet and we send out quarterly admin newsletters.

We know that achieving a positive work/life balance can have significant benefits to individuals and organisations. Please speak to us about any flexible working requests and preferences which we may be able to consider and accommodate.

Detailed job description and main responsibilities
This will be a varied role and duties will include preparing and formatting correspondence to service users, managing emails and team inboxes, telephone enquiries, taking minutes of meetings, assisting with printing, scanning and post, photocopying and preparing service user packs, producing documents to a high standard of presentation and accuracy and to support the team of clinicians and Team Leader with clerical and administrative tasks.

To liaise with other departments and services and to respond effectively to enquiries from the Primary Mental Health Team, wider community CAMHS teams, young people and parents/carers. Young people and families may at times be distressed and there may be occasions whereby conflict resolutions skills are necessary.

To accurately record messages and information and be able to liaise with team clinicians and service users promptly and efficiently.

Follow appropriate procedures, maintain effective channels of communication and maintain confidentiality at all times.

Ability to travel across sites on an occasional basis.

Person specification

Qualifications, Knowledge and Experience
Essential criteria

• NVQ 3 in Business & Administration or evidence of equivalent practical experience
• RSA 3 or equivalent experience and evidence of further practical experience
• Good standard of secondary education; GCSE at Grade C or above, or equivalent
• Proven experience of a range of administrative procedures
• Experience of producing documents to a high standard of presentation with good accuracy
• Ability to be able to plan workload, manage diaries, organise appointments, planning workload associated with key meeting dates
• Experience of working as part of a team
• Planning, organising and facilitating meetings and minute taking
• Ability to communicate effectively, including grammar and punctuation, and to promote a positive impression of the service
• Ability to work to tight deadlines and deal with conflicting demands
• Awareness of the importance of confidentiality - ability to work within appropriate boundaries
• Ability to use good judgement skills and initiative when dealing with service users/carers enquiries and problems
• Knowledge and experience of using Microsoft Word, Excel, Outlook, PowerPoint and experience of using databases
• Quality of supporting information

Sussex Partnership NHS FT is committed to supporting a diverse workforce that reflects our communities. Our workforce is currently under-represented from Black and Minority, Ethnic and disabled communities and we would welcome applications from these communities.

We regret that we are unable to advise candidates if they have not been shortlisted. If you have not heard from us within three weeks of the closing date please assume that you have been unsuccessful on this occasion.

In the event of an excessive number of applicants the Trust reserves the right to close this vacancy earlier than indicated.

Sussex Partnership NHS Foundation Trust takes its responsibilities for the safeguarding and protection of children and young people and vulnerable adults very seriously and expects this of all its employees and bank workers. The Trust works with adult and children's social care to ensure that the integrated service has systems in place to equip staff and bank workers with the knowledge and skills to recognize abuse, and take action to safeguard and protect vulnerable adults and children and young people. It is expected that all staff and bank workers familiarise themselves with the appropriate structures and policies and with the Sussex child protection and safeguarding procedures and the Sussex multi-agency policy and procedures for safeguarding vulnerable adults and undertake the relevant essential training and further training appropriate to their role.

Successful candidates are normally offered salaries at the bottom of the relevant salary range. However, where previous or equivalent NHS experience in a similar role can be demonstrated and evidenced, this may be taken into consideration when setting the starting salary.