Customer Service Executive

Customer Service Executive

Who we are:

Our aim is to make travel easier for millions of customers every year providing them with a ground transportation solution, anywhere and everywhere in the world.

Holiday Taxis Group is a rapidly expanding global organisation. We make travel easier for millions of customers every year – providing them with a ground transportation solution anywhere and everywhere in the world. We pride ourselves in providing great value pre-bookable products including private taxis, limos, and minibuses; shared shuttles; helicopters and water taxis without a compromise on quality.

Main purposes of job

• You will be responsible for supporting our passengers through the booking process helping make new bookings and resolving any queries, whilst always providing great cus-tomer service.
• There will be calls where keeping a cool ap-proach is required and thinking on your feet and problem solving are a must.
• You will be targeted to deliver first con-tact resolution, getting things done for the customer as quickly as possible working within our guidelines.
• This is the role for you if you are a confident, positive, and proactive self-starter who is happy talking to all kinds of different cus-tomers in different situations.

Key tasks

• Helping customers with anything and everything, no two days are the same!
• Answering customer calls and live chat, to help manage queries.
• Providing excellent customer service, with a smile ;-)
• Understand the customer needs and manage their query appropriately.
• Liaising with our suppliers to help manage queries.
• Providing first-time resolution wherever possible, esca-lating where it is not.
• Ensuring that the customer journey is as seamless as possible.

Key results/objectives

• Previous call centre experience, you are used to KPI's.
• Excellent communication skills, you can chat to anyone
• Happy in a dynamic and fast-paced environment, there is lots to do!
• Time management, you can prioritise and get things done.
• You can cope under pressure
• You want to make things better and are confident providing feedback to make that happen.
• You are great in a team, working with your colleagues to deliver the goods.
• One or more European languages advantageous but not essential.

Equal Opportunities:

HolidayTaxis Group Ltd is an equal opportunities em-ployer, which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.
All applicants must have the right to work in the UK.