Salary: Competitive

Hours: Full Time

Location: VHQ

Contract: Permanent

Closing Date: Sunday 18th December 2022

Many of our people at Virgin Atlantic work flexibly, including different core hours or remote working. Please talk to us at your application or interview stage about your preferred ways of working. We can't promise to give you exactly what you want, but we are happy to explore what's possible for the role.

In a nutshell

Reporting to the Manager – Inflight Services Operations, this role is accountable for delivering the onboard experience as designed by the Inflight Services team. This involves ensuring the safe, secure, and efficient delivery of galley planning and the onboard product and service through supplier performance management. Consistent and robust methods of oversight and management are required to uphold a performance culture for optimal customer satisfaction.

Day to day

The role of Manager – Inflight Service Operations Delivery is highly varied. You will be responsible for a number of key areas, ensuring the safe, secure and efficient delivery of products and services to customers. You will work with multiple suppliers as well as internal stakeholders to help Virgin maintain its high standards. Main areas of focus for the role are:

- Operations and Resilience Planning

- Supplier Performance Management

- Galley planning and onboard equipment efficiencies

- Operational Safety, Security and Compliance

- Food Safety Assurance and Compliance

About you

We’re seeking an experienced, highly professional Inflight Services Manager, who is confident in influencing internal stakeholders and third party suppliers and is a natural leader. If this sounds like you and you have the below qualities /experience, we think you would love this role!

- Experience in airline operations: with preferred knowledge of inflight product supply chain and processes, airline safety, security and ramp operations.

- Understanding of galley planning and change processes- experience in managing multiple and varied requirements is essential.

- Track record of success at managing third party service contracts and compliance.

- Significant and varied supplier management experience with clear understanding of the impact of culture with experience of supplier relationship management best practice and an understanding of the need for multiple approaches.

- Strong adherence to processes and procedures, keen eye for detail and ability identify trends and issues via data insight to inform change requirements and plans of action

- Educated to GCSE level or equivalent, and holder of a Food Safety (Level 3) certificate.

- Ability to be on call, when required, as Inflight Service Operations is a 24/7 service, all year round.

Be yourself – Our differences make us stronger

Our customers come from all walks of life and so do our colleagues. That’s why we’re proud to be an equal opportunity employer, and actively encourage applications from all backgrounds. At Virgin Atlantic we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference, and everything that makes our colleagues unique, by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong.

To make your journey with us accessible, and individual to you, we encourage you to let us know if you’d like a little extra help with your application, or if you have any individual requirements at any stage along your recruitment journey. We are here to support you, so please reach out to our team, (Recruitment@fly.virgin.com) feeling confident that we’ve got your individual considerations covered.

You'll be assessed against our values for a selection of your interview process, learn more about them here: Our Values