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Service Improvement Analyst

University of Sussex
Brighton, East Sussex
Starting at £31,411 to £35,333 per annum, pro rata if part time
Closing date
4 Jan 2023

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Job Details


Service Improvement Analyst


Reference: 8610

Hours: full or part-time hours considered up to a maximum of 36.5 hours. Requests for flexible working options will be considered (subject to business need)

Contract: Permanent

Salary: starting at £31,411 to £35,333 per annum, pro rata if part time.

Expected Interview date: to be confirmed

Expected start date: as soon as possible


Job description

The University of Sussex is a leading academic institution nestled in the beautiful South Downs, on the outskirts of Brighton. With staff and students from over 100 countries, we are a diverse and innovative environment, and one of the highest performing universities in the world. We are also a major local employer, with a revenue of over £320m per year and over 3,000 employees.

Led by an award-winning Chief Digital Transformation Officer and inspirational leadership team, we are now embarking on an ambitious programme of transformational change. Over the coming years, this digital transition will be an ever-developing programme supported by senior stakeholders both financially and strategically. Put simply, whilst we are already a highly successful organisation and business, the University will be a very different world in years to come and achieve levels of performance and digital delivery as yet unseen in the sector. All of this is underpinned by major construction and estate renewal, an exciting programme of work to add thousands of accommodation spaces, and a network replacement project to install the latest digital infrastructure as part of the journey towards a fully data-enabled organisation.

We are moving to an agile world and need to take the organisation on the same journey; to be sector leading and to deliver a model of digital delivery fit for the coming years. As this programme gains momentum, we need more people to join us as we unpick our challenges and legacy systems and move towards meeting our potential.

You will be required to develop systems for the collection and organisation of data and to produce reports based on this data to assist departmental decision making.

Working with a range of teams you will be viewing and mapping the process and looking to identify improvements and waste by analysing data and looking at, and for, measurable evidence. You’ll then be responsible for analysing and measuring the Service Improvements that have been identified; supporting the prioritisation and planning of improvements.

Not only do we offer flexible and remote working, a vibrant atmosphere, use of our incredible facilities, benefits, and an amazing pension; but we are offering the opportunity to be part of a transformation that will see us set the benchmark for a model of digital delivery in the HE sector.

Please contact Wade Cason at for informal enquiries.

The University of Sussex values the diversity of its staff and students and we welcome applicants from all backgrounds.

The University requires that work undertaken for the University is performed from the UK.

Visa Sponsorship Queries:

This role may be eligible for sponsorship. For a job to be eligible for sponsorship it needs to be assigned an eligible SOC code & meet minimum salary requirements and be full time. Please contact so they can check if this role can be assigned to an eligible SOC code and meets the minimum salary requirements. You can also consult our Skilled Worker Visa Information page for further information


Closing date: 04 January 2023, 11.59pm.


You can also send your application by post to Human Resources Division, Sussex House, University of Sussex, Falmer, Brighton, BN1 9RH.


Join the University of Sussex – a highly-ranked, research-led UK university – and help us change things. You can search for academic and professional services job vacancies, find out how to apply and get information on our selection process.

There are a range of staff benefits at Sussex, including access to world-class resources, discounted gym and sports memberships, interest-free season ticket loan and staff activities throughout the year.

Campus life and facilities

Just nine minutes by train from Brighton & Hove, Sussex has one of the most beautiful campus locations in Britain.

Situated in rolling parkland on the edge of Brighton, the campus combines award-winning architecture with green open spaces.

There are also a range of shops and cafés on campus, including:

  • a Co-op supermarket and post office (Bramber House)
  • Students’ Union shop
  • student bars
  • nine cafés and restaurants
  • a Barclays bank at Sussex House.



Find Us
08448 794368
University of Sussex
Sussex House
United Kingdom
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