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Director of Operations

Employer
Sofitel London Gatwick
Location
Crawley, West Sussex
Salary
Competitive Salary and Benefits
Closing date
31 Mar 2023

Job Details

Director of Operations

Competitive Salary and Benefits

We are now looking for a Director of Operations to delight our guest with amazing service all day every day. Our newly renovated hotel creates uniquely sophisticated, yet luxury and contemporary experience to guests before their journey from the Gatwick airport.

The Director of Operations is an exciting and key role within the hotel operation. Joining an exceptional team, you will have overall responsibility for ensuring all guests and visitors have a truly personalized service experience from their arrival to their departure.

What will I be doing?

You will be responsible for managing operations of all hotel operational departments to ensure they deliver an excellent guest experience. This includes Food and Beverage, Kitchen, Front Office, Housekeeping and Engineering. Specifically, you will be responsible for performing the following tasks to the highest standards:

  • To oversee the day to day operations and management of the hotel, working alongside Heads of Department ensuring that the delivery of hotel targets and brand standards are alive and at all times consistent
  • To translate business strategy into tactical actions and targets.
  • Maintain Sofitel brand standards and procedures, ensure outstanding luxury experience for all guests
  • Optimise all sales opportunities
  • Deputise in the absence of the General Manager
  • Offer support and guidance to all reporting HODs as and when required.
  • With the relevant HOD, ensure hotel compliance with regards to Health, Safety, Licensing and Employment.
  • To lead and implement a culture of safety at work including all obligations related to H&S as instructed by the company
  • Translate strategic business plans into considered and achievable actions.
  • Communicate effectively at all levels both verbally and in writing.
  • Lead and manage senior level meetings as and when required.
  • To ensure effective succession planning is carried out and that regular job chats and performance appraisals take place.

About you:

  • You are a true people’s person, with passion to delight our guest with amazing service.
  • You will be able to analyse finances and operations with a thorough and methodical approach.
  • You will have strong motivational skills, commercial know-how, proven leadership abilities and an outgoing personality.
  • You will have the ability to remain calm during challenging situations, in a very fast-paced environment
  • You have a good working knowledge of food and beverages, licencing regulation, health & safety and rooms operations.
  • You are a great leader and strive to develop and motivate the team.
  • Previous experience as Operations Manager in a large hotel operation would be desirable
  • Your focus will be service orientated, proactive and decisive. 

Skills & Experience

  • You will have strong operational experience, both in rooms and F&B operations, preferably in branded hotels.
  • Your experience will preferably be from within high volume, fast paced hotels of 4 or 5 star quality. 
  • You must be able to demonstrate leadership, team management, financial awareness, excellent business acumen and brand awareness.

Apply now to be our new Director of Operations at Sofitel London Gatwick!

Company

Sofitel Image

The Sofitel London Gatwick is part of the Arora Hotel Group

Arora’s culture is built on the foundations of family, honesty, loyalty, partnership, friendship and quality.

People Centered - Developing, encouraging and supporting our people, teams & colleagues to advance further.

Customer Focused - Having a real understanding of our customer and a passion to exceed their expectations every time.

Achievement Through Ownership - Achieving and taking ownership of what we do and always striving to be better. Everything is possible.

At Arora we truly believe that our people are our greatest assets and therefore our primary focus is to provide the best training opportunities to our people at all levels.

Developing People at All Levels

As a new member of the Arora family, you will benefit from company inductions, health and safety statutory courses, specialised skills training, and career development programmes.

At Team Member level you will receive in depth hospitality training in core product, service and business skills.

For Management level you will have opportunities to attend several leadership development programmes, such as the intensive 6-month Arora Flying Start Management Development Programme.

Investing in Our People

We pride ourselves in the accolades we have achieved for excellence in career progression; a testimony to the quality of the training and recognition we provide to all our people.

When you join the Arora family, we will be here to provide you with the support, the guidance and the resources to develop your career.

Our benefits include:

  • Recognition activities, such as employee awards, parties and more!
  • Learning & Development opportunities with regular in-house training and chance to gain nationally recognised qualifications
  • Great career progression prospects with plenty of opportunity to move within the group
  • Preferential room rates at our hotels for you and your family
  • Access to brand benefits in franchise hotels
  • Complimentary uniform dry cleaning (uniformed roles only)
  • Meals provided on duty
  • Discounted food and beverage at our restaurants and outlets.
  • Company Pension and Life Assurance Scheme
  • Cycle2Work Salary Sacrifice Scheme
  • Enhanced holiday allowance for employees with over 5 years of service
  • Generous Introduce a Friend bonus scheme
  • Discount for Merlin Entertainments attractions
  • Long Service Recognition
  • Wagestream and Savestream – Financial wellness benefits
  • Confidential Employee Assistance Helpline
Company info
Telephone
01293 567070
Location
Sofitel London Gatwick
North Terminal
Gatwick Airport
Horley
RH6 0PH
GB

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