IT Change Manager
- Employer
- London Gatwick Airport
- Location
- London Gatwick Airport, Gatwick
- Salary
- Competitive
- Closing date
- 5 Apr 2023
View more
- Sector
- Aviation, Airport Services, Technology, IT
- Contract Type
- Permanent
Job Details
IT Change Manager
Are you our next IT Change Manager? We are looking for someone who can help us redefine what's possible for IT Services and enable beneficial changes with minimal disruption to our business operations.
As part of our 'Grow with Gatwick' initiative you'll be provided with plenty of training and support to ensure you're developing and growing your career.
What is the role?
Managing the lifecycle of all Gatwick Airport Limited IT changes and ensuring they are completed in line with the management policy. This role will suit someone who strives for delivering operational excellence, can work in a fast-paced environment and can drive processes forward.
What will you do? (Accountabilities)
- Ensure all Changes are managed according to the IT Change Management policy
- Ensure that Changes to services and their components are controlled and meet the GAL IT change related needs.
- Chair Change Advisory Board Meetings to ensure all stakeholders are informed and can make decisions on approval / rejections.
- Design the strategic approach to managing change to support operations and projects that fall within the domain of Change Management.
- Conduct and verify post-implementation reviews. Ensure lessons learned from the changes are implemented as required.
- Maintain appropriate and accurate templates and processes documentation.
- Ensure continuous optimisation and improvement of Change Management and other related Service Management processes interfacing with Change Management.
Do you have what we're looking for? (Skills & experience)
- Extensive experience of working in an ITIL aligned IT operational environment.
- Experience of operating an IT Change Management function in order to minimize the number and impact of any related incidents upon service.
- Experience of using ServiceNow / similar Service Management tool Change module
- Experience in the standardisation of methods and procedures which are used for efficient and prompt handling of all changes to control IT Infrastructure.
- Liaises with business and IT partners on release scheduling and communication of progress.
- Identify improvement to organisational procedures, governing change management.
- Understand and resolving conflicts identified within Change requests.
- Understanding and supporting Asset and Configuration management process
What's it like to work here?
Our employees tell us that working here is something special. Everyone is looking to deliver what matters to our passengers. There is so much that makes air travel possible. No day is like another. Our employees enjoy a range of personal, health and financial benefits, including annual leave and high street discounts. We offer a performance-based bonus scheme and our people can request professional training to support them to Grow with Gatwick
We want our people to reflect our local community and the passengers we serve. We know we are all at our best when we feel comfortable and included. We want our people to feel like they can be who they want to be at work, and we work hard to provide them with the respect and flexibility to do so.
We aim to be an equitable, diverse, and inclusive employer. We encourage and support our people to be their best. We seek different perspectives that redefine what's possible. Together we are a team.
Click apply and complete your application. We'll be in touch soon.
Company
Let's make time fly
Joining team Gatwick means growing your career with the world's most efficient single runway airport - where no two days are the same. You'll get the space and support to grow and develop your career with us. Together, we can succeed in creating an enjoyable and effortless experience for our passengers.
Creating an enjoyable and effortless passenger experience
Our passengers are at the heart of everything we do. We've grown from a small flying club to the UK's second largest airport - serving over 46 million passengers in 2019. We're focused on making the journey through the airport as quick and smooth as possible - for every passenger. If this is your kind of challenge, join our team as we rebuild and grow for our passengers, people and local communities.
Inside Gatwick
We're open 24 hours a day, 365 days a year - the airport is a city that never sleeps.
Here's just some of the things you'll really enjoy:
BENEFITS - Your payslip is only part of the pacakge. At Gatwick we offer you health, travel and financial benefits
IN THE ACTION - You'll have a backstage pass to all the action. We encourage you to explore the airport and shadow other teams.
GIVING BACK - You'll have two days every year to support a cause that’s important to you and take part in our community programmes.
Grow your career with us
Joining team Gatwick means growing your career with the world's most efficient single runway airport - where no two days are the same. You'll get the space and support to grow and develop with us. Together, we can succeed in creating an enjoyable and effortless experience for our passengers.
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert