Band 3

Job summary

The post holder will provide a supportive administrative service to the AAA screening team working closely with other administrative staff and being the first point of contact between the screening population and the screening office.

The work involves administering and processing patient appointments, recording information, updating manual and computerised data systems with results and patient outcomes.

The post plays a supporting role to the AAA screening programme and ensures that members of the public are informed of the benefits of the programme.

Main duties of the job

The post holder will need to have excellent communication skills, to be able to contact patients, their families and carers, to arrange and manage appointments system for the screening programme. This will include answering queries over the telephone, overcoming any barriers to understanding that will arise in these circumstances and tocontact patients who fail to attend appointments.

Deal with anxious patients and their relatives with tact, patience, persuasion, and discretion. Contact patients when there is a need to provide improved understanding of the implications of a case. Ensure that communications are accurately recorded in the patient record.

Deal with and act on messages from clinicians, GPs, patients and their relatives as required. Ensure that communications are accurately recorded in the office message book.

Keep the screening Manager informed of the progress of work and any difficulties arising, including issues requiring attention by the clinical lead.

The post holder will require a high level of skills and accuracy in tabulating, entering and manipulating data using spreadsheets and databases.

The post holder will be required to accurately check measurements on ultrasounds images and ensure that these have been recorded correctly; informing relevant team members of any inaccuracies or anomalies.

About us

As the largest provider of community healthcare services in Sussex, our teams help people to plan for and manage changes to their health, supporting patients and their families to live more independently. We employ around 5000 staff and provide community services to a population of 1.3 million people.

Each year our dedicated clinicians see adult or child patients more than 2.6 million times, caring for people from their earliest moments right up to the final stages of their life.

SCFT teams deliver a range of health and care services to more than 9,000 people every day, working in care homes, clinics, intermediate care units, people's own homes, GP surgeries, schools and other community venues across the region.

Our vision is to provide excellent care at the heart of the community and achieving the highest level of service is our top priority.We develop and nurture our staff and recognise that they are our greatest asset.

We give them clear career pathways, support their wellbeing, recognise and value their diversity and provide them with the leadership, skills and knowledge they need to deliver the best care for our patients now and in the future.

Jobs are available in a wide variety of services, both adult and children's, and at locations across the county.