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Customer Service Executive - Delivery

Employer
International Logistics Group
Location
East Grinstead
Salary
£23,160 to £26,634 per annum, depending on experience
Closing date
21 Jun 2023

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Sector
Logistics, Warehouse
Function
Customer Service
Contract Type
Permanent
Hours
Full Time

Job Details

About us

We're an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business - we invest in training and development, recognising and rewarding our people's achievements and creating opportunities for them to progress within our business. We understand the importance of making time to unwind and have fun, so we fund a number of social events, including our amazing annual party. Each year we celebrate in style, present our annual employee awards and recognise the people that make our business so special. So, if you want to develop an exciting career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you.

The role

As a Customer Service Account Executive, you will provide front line telephone and email support to a portfolio of clients, understanding their bespoke requirements and providing a high level of customer response and service. The key responsibilities of the role will include:
  • Resolving day to day queries relating to the successful delivery of goods
  • Processing all customer correspondence in line with ILGs Customer Service Standards
  • Working closely with Customer Services, Warehouse Team Leaders and external customers to ensure the smooth running of all contracts
  • Actively supporting operational change whilst effectively minimising disruption to production and service
  • Managing live chat, dealing with any inbound queries and passing these on to the relevant departments within agreed timeframes


What we are looking for

  • Previous knowledge and experience of delivery services (desirable)
  • Previous customer service experience, working to deadlines and SLA commitments and previous financial responsibility
  • Ability to demonstrate methodical and organised ways of working, particularly in relation to email management
  • MS Office skills, particularly Excel & Outlook
  • Proven ability to work effectively as part of a team
  • Good interpersonal skills
  • Good standard of written and verbal communications
  • Ability to complete work that requires a high degree of accuracy

Company

About ILG

We’re one of the UK's top delivery and fulfilment businesses. That means we store, pack, personalise, gift-wrap and distribute high-value products to consumers and retailers across the world. Our customers range from boutique start-ups to global designer and luxury businesses, mostly fashion, beauty and wellbeing brands.

Great people have always been a cornerstone of ILG. And, because we’re growing fast and coming up to our busiest time of year, we’re on the lookout for more great people to join our amazing team.

We rely on a talented and engaged workforce that’s ready to go the extra mile for our customers. In return we go further to reward our people and share our success. So, we give a voice to all our colleagues on sustainability, health and safety and other essential issues. We run ‘staff member of the month’ awards to spotlight star performers. And we have a lively social committee to ensure we play as hard as we work!

Why join ILG? Here are few good reasons…

  • We’re a fast-moving business, so no two days are the same
  • A variety of work patterns and overtime hours to suit you
  • We invest in you with ongoing training and development
  • We believe in working hard and having fun
  • Share in our business-wide supportive, ‘can do’ attitude
  • Access opportunities to progress your career internally at ILG
  • Enjoy 22 days holiday, rising to 25 days with length of service
  • Benefit from our annual salary review process
  • ‘Charity of the year’ and other fundraising opportunities
  • Annual awards ceremony and party to celebrate individual and company success

As an inclusive employer we feel our workforce should mirror the diversity of the communities we serve. So, we promote equality and welcome applications from people of all backgrounds.

Take a look at the jobs available in ILG’s warehouse, customer services and HR teams >>

Warehouse operations are at the centre of what we do. Our customers choose ILG because our attention to detail across services like order picking, embroidery, gift-wrapping, product engraving and packing adds something special to their brand. If you’re interested in doing this type of work in a clean and efficient warehouse environment, we’d love to hear from you.

Company info
Website
Telephone
0844 264 8000
Location
Logistics House
Charles Avenue
Burgess Hill
West Sussex
RH15 9TQ
United Kingdom

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