This job has expired

Third Party Claims Handler

First Central
Haywards Heath, West Sussex
Between £21,255 to £26,000 - Depending on experience
Closing date
14 Jun 2023

Job Details

Fancy making a difference in a company that’s changing insurance for good? If you’re a fast-paced, ambitious team player who gets great things done you’ll fit right in here.

We love providing our customers with real peace of mind and together we get stuff done.

As part of our future we need talent to get the job done, we need ambitious and goal driven colleagues to join as a Third Party Claims Handler in either our Salford Quays, Manchester or Haywards Heath, West Sussex.


You’ll be a fantastic communicator, negotiator and a passion for building customer relationships and above all being the point of contact. Your day to day role where each day can be fun and rewarding will be to record and process third party claims, offering your expert customer skills guiding and offering advice along the way. You will maintain claim files, processing cheques, agreeing liability, reserving and being an excellent communicator with our suppliers and key contacts around our growing business.


Have you had a short time within insurance, looking for a change? We have an entry level that can work for you!


Are you already working for an insurer or a similar business, with some of the skills we need in credit hire, liability and indemnity? We would love to hear from you!


Lets make this happen…


We can offer you:

  • Hybrid working of 4 days from home and 1 day in the office after probation
  • Generous basic salary of between £21,255 to £26,000 – Depending on previous experience
  • Training and upskilling to reach your full potential
  • Fantastic company benefits
  • £100 off your car insurance!
  • A fun place to work


We operate a daily 7.5hrs shifts between the hours of 8am – 5pm Monday to Friday which we are open to flexibility and hybrid working of 1 day in the office


Job responsibilities:

  • Proactively record, process and settle claims in accordance with our principles and procedures, and to maintain files within our service standards
  • Ensure that all files are reserved accurately and promptly within our reserving philosophy
  • Be personally responsible for ensuring the reserves fully reflect the level of damages on each file
  • Process cheques on claims files as required and in accordance with your authorities
  • Identify and champion potential fraudulent claims and action as per guidelines
  • Ensure liability is agreed within existing case law and accident circumstances
  • Effectively negotiate with customers, suppliers and all relevant third-party representatives
  • Adhere to and consider all regulatory requirements at all times, including TCF, DPA, AML and Anti Bribery principles, and ensure all direct reports are compliant
  • Comply with health and safety policies at all times
  • Ensure compliance with company standards/regulations at all times
  • Any other reasonable duties as required



  • Previous experience working within financial services (Motor Insurance an advantage)
  • Experience of handling motor claims including reserving (an advantage)
  • Knowledge of Credit Hire motor claims (an advantage)
  • Proven experience in liaising with insurers, claimants or defendants
  • Understanding of liability, reserving, assessment, payments, different claimants and claimant representatives



  • Excellent communication skills, both verbal and written
  • Negotiation and influencing skills
  • Good time management and organisation skills with the ability to prioritise work
  • Problem-solving skills with the ability to adopt a logical approach to resolving problems
  • Strong customer service skills
  • Good numeracy and literacy skills
  • Decision making and communication skills
  • Commercial awareness


What can we do for you?

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid


Employee wellbeing is high on the agenda here too. We provide discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.



We’re First Central, an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

Our motor insurance broker, 1ST CENTRAL, is firmly established as a top 10 supplier on UK price comparison websites and has successfully built a customer base of over half a million. It strives to make buying car insurance a more accessible and effortless experience.

We recognise that our success is entirely down to our talented people, who we know are our biggest asset, and we’re always on the lookout for talented people to join our team. In return, we can offer you a great place to work and lots of fantastic benefits.

For more information, click below:

Follow Us:

linkedin, linkedin logo, network icon facebook, facebook logo, fb, fcb icon tweet, twitter, twitter logo icon

1st Central New Office

Find Us
Gemini House, Mill Green Business Estate
Mill Green Road
Haywards Heath
West Sussex
RH16 1XQ

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert