Band 3

Job summary

Two days a week (or equivalent hours) Band 3 Admin position in busy Children's Speech and Language Therapy Office. The role is based in Horsham Hospital but the post holder may occasionally be required to travel to other locations to support therapists/admin colleagues.

This post is part of a team of 6 admin staff who support the Central Children's Speech and Language Therapy (CSALT) service. The successful applicant will have a background in administration, ideally, but not essentially, within the NHS,.

They will be: a team player; well organised with good attention to detail ; able to multi task in a busy office environment; flexible and able to cope with change to planned activity at short notice.

Day to day activities will include working with colleagues under the guidance of the admin lead to maintain the efficient running of the C-SALT service: managing appointments; responding to queries from families; dealing sensitively with complaints; liaising with Speech and Language Therapists and other professionals; use of Systm One Electronic Notes; Microsoft Office (Outlook, Teams, Word); scanning, photocopying, and general admin tasks.

Please be aware that this advert may close early if we have a large number of applicants.

Main duties of the job

The post holder will:

• provide admin/secretarial support to the CSALT service under the guidance of the Admin Lead, but also using own initiative in her absence.
• deal effectively, sensitively and diplomatically with incoming calls, from the public, NHS staff and outside professionals, using personal skills and judgement, ensuring that urgent matters are attended to in a courteous, appropriate and confidential manner. Detailed and accurate message taking is essential.
• be the first point of contact for complaints regarding the Speech & Language Therapy Service. To liaise with the therapy team regarding complaints and queries received by phone.
• process and register new referrals to the service, ensuring criteria is met
• assist in ordering stationery and equipment for the service as needed
• distribute letters, reports and programmes in a timely manner
• advise the Admin Lead/Clinical Service Managers on quality issues relating to admin systems and procedures

About us

This NHS Trust offers a broad range of staff benefits and Well Being Initiatives: "There are many aspects that contribute to a person's sense of wellbeing. Thisincludes your emotional, physical and financial. Whatever our background, whatever our job, whatever our interests, we all have one thing in common, we want to stay healthy and feel good, both physically and mentally."