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Senior Technical Personal Injury Negotiator

First Central
Haywards Heath, West Sussex
Up to £40,000 - Depending on Experience
Closing date
20 Jun 2023

Job Details

First Central, a fast-growing UK company shaking up motor insurance. We’re different and that’s why we have a rare job opportunity to join our Personal Injury team in a Senior Technical role!


Do you have expert claims experience to include handling serious personal injury claims? Do you push boundaries being an excellent communicator, getting the job done and love to bring forward your ideas?


It's all about Personal Injury claims being assertive and providing our customers with real peace of mind.


Ready for anything? We’re on the lookout for an experienced Senior Technical Personal Injury Handler to join our growing organisation in either our Salford Quays, Manchester or Haywards Heath, West Sussex office.


What’s the secret to our success? Just bring your best and we’ll work out the rest.


Here’s a taste of the benefits you’ll enjoy…


  • Generous competitive starting salary of up to £40,000 - Depending on experience
  • Home working opportunity of 4 days a week from home and 1 office day following training and passing probation
  • Monday to Friday 9am to 5:30pm – Flexibility available
  • Minimum 25 days’ holiday plus bank holidays (and the chance to buy and sell days)
  • A YOUday, an extra day off to spend however you want
  • Paid day off every year for charity work
  • Fantastic training and development
  • A fun, energetic and lively working environment


Senior Technical Personal Injury Handler Job Responsibilities:


  • Manage and negotiate all serious injury claims from new claim stage to conclusion
  • Responsible for the sign off bodily injury reserves between £35,000 and £55,000 per claim
  • Manage and negotiate a small caseload of development files outside own authority limit on strict referral of up to £100,000
  • Be fully conversant with the relevant sections of MOJ Reforms, Civil Procedure Rules, Personal Injury Pre-Action Protocol and Road Traffic Act and the implications of being RTA/ARTICLE 75 insurer up to £55,000
  • Ensure that any bodily injury claims which exceed the large loss criteria are reviewed and promptly reported to the Large Loss team
  • Manage Third Party Property Damage (TPPD), including credit hire claims, in accordance with FCIM’s procedural requirements and own authority limits
  • Proactively manage all incoming correspondence using telephone, e-mail and letter and manage incoming telephone calls
  • Identify potential fraudulent claims and pursue potential recoveries from the relevant parties
  • Responsible for ensuring the reserves fully reflect the level of damages to be paid on each file
  • Process and authorise claim payments in accordance with personal authority
  • Ensure Quality Assurance and adherence to handling protocols and reserving
  • Provide direct feedback to handlers, utilising coaching skills to further develop handlers to ensure improvements in claims handling
  • Proactive management, assessment and sign off all litigation including tracking trends and identifying process improvements   
  • Act as a mentor and referral point to Level 1 and Level 2 Injury handlers
  • As directed provide technical advice, training and support to other areas within Claims in Injury and all related matters
  • Assist the Third-Party Claims management team in developing and managing departmental procedures
  • Develop and maintain effective relationships with colleagues and business partners
  • Participate in Supplier audits as requested   

Senior Technical Personal Injury Handler Experience & Knowledge:

  • Strong technical motor claims experience working within a bodily injury claims environment
  • Technical expertise with exposure to serious bodily injury claims, including but not limited to fractures and psychological trauma
  • Proven track record in personal injury claim handling, including dealing with personal injury claims within and out with the RTA Portal
  • Experience handling claims within an OIC (Official Injury Claims) Portal or similar
  • Technical expertise with exposure to third party claims including credit hire and liability
  • Knowledge of regulatory framework relating to Motor Claims and the main principles of English Law
  • Previous knowledge of FCA requirements (including TCF) and the regulatory framework relating to Motor claims
  • Understanding of all aspects of motor claims, to include credit hire and potential fraud
  • Conversant with the all sections of Pre-Action Protocol for Low Value Personal Injury Claims, Civil Procedure Rules and the Road Traffic Act (RTA)
  • Understanding of the RTA and Article 75 status within Motor Claims
  • Excellent communication skills, both verbal and written
  • Strong auditing and coaching skills and ability to mentor others
  • Negotiation and influencing skills


What can we do for you?

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid


Employee wellbeing is high on the agenda here too. We provide discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.


We’re First Central, an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

Our motor insurance broker, 1ST CENTRAL, is firmly established as a top 10 supplier on UK price comparison websites and has successfully built a customer base of over half a million. It strives to make buying car insurance a more accessible and effortless experience.

We recognise that our success is entirely down to our talented people, who we know are our biggest asset, and we’re always on the lookout for talented people to join our team. In return, we can offer you a great place to work and lots of fantastic benefits.

For more information, click below:

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1st Central New Office

Company info
Gemini House, Mill Green Business Estate
Mill Green Road
Haywards Heath
West Sussex
RH16 1XQ

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