This job has expired

Personal Injury Claims Handler

First Central
Haywards Heath, West Sussex
Up to £30,000 - Depending on Experience
Closing date
23 Jun 2023

Job Details

Do you have excellent claims experience to include handling personal injury claims? Do you push boundaries being an excellent communicator, getting the job done and love to bring forward your ideas?


It’s all about Personal Injury claims being assertive and providing our customers with real peace of mind.


We’re on the lookout for a Personal Injury Handler to join our growing organisation in either our Salford Quays, Manchester or Haywards Heath, West Sussex office.


What’s the secret to our success? Just bring your best and we’ll work out the rest.


In return for working with us we will offer you:

  • Generous competitive starting salary up to £30,000 - Depending on experience plus fantastic benefits
  • A fun, energetic and lively working environment
  • Excellent career progression opportunities with increased salary available on completion of Progression level matrix
  • Monday to Friday 9am to 5:00pm – Flexibility available
  • Blended approach to working in the office (1 day) and from home 4 days a week following training and passing probation


Personal Injury Handler job responsibilities:


  • Proactively manage Injury claims within a personal authority amount
  • Validate policy indemnity for each claim, ensuring that the correct insurer status applied
  • Manage and negotiate a limited caseload of development files on referral to mentor or Senior Technical Claims Negotiator
  • Manage Third Party Property Damage (TPPD), including credit hire claims, in accordance with FCIM’s procedural requirements and own authority limits
  • Process claim payments in accordance with personal authority
  • Ensure all claims handled hold case specific reserves and that First Central Insurance Management’s (FCIM) reserving philosophy is adhered to on each claim.
  • Be responsible for personal development requirements in specialist area, by attending all training sessions to ensure understanding of technical issues
  • Ensure compliance with all regulatory and corporate policies and requirements (including “Treating Customers Fairly” principles)
  • Proactively manage all incoming correspondence using telephone, e-mail and letter
  • Proactively manage incoming telephone calls
  • Manage claim costs within personal allocation by achieving most economical settlement
  • Identify potential fraudulent claims and action in accordance with FCIM’s guidelines
  • Develop and maintain effective relationships with colleagues and business partners.
  • Ensure that all expressions of dissatisfaction are registered in accordance with FCIM’s complaint procedure
  • Ensure that the prompt referral of all claims outside personal authority limits to a Senior Technical Claims Negotiator or the Technical Claims Team Leader
  • Achieve all personal objectives, Key Performance Indicators (KPI’s) and Service Level Agreements (SLA’s)
  • Identify and pursue all potential recoveries from the relevant parties
  • Any other reasonable duties, including general claims tasks as required

Personal Injury Handler experience & knowledge:


  • Strong motor claims experience working within a bodily injury claims environment (Desirable)
  • Experience handling claims within an OIC (Official Injury Claims) Portal or similar (Desirable)
  • Previous customer service experience within financial services or Graduate level applicant will be considered
  • Proven track record in personal injury claim handling, including dealing with personal injury claims within and out with the RTA Portal
  • Technical expertise with exposure to third party claims including credit hire and liability
  • Commercial awareness
  • Knowledge of regulatory framework relating to Motor Claims Understanding of the main principles of English Law as it applies in the technical motor claims and legal field
  • Previous knowledge of FCA requirements (including TCF) and the regulatory framework relating to Motor claims
  • Understanding of all aspects of motor claims, to include credit hire and potential fraud
  • To be conversant with the all sections of Pre-Action Protocol for Low Value Personal Injury Claims, Civil Procedure Rules and the Road Traffic Act (RTA)
  • Understanding of the RTA and Article 75 status within Motor Claims



What can we do for you?

We believe we can offer you a great working environment as we’re so passionate about our people. Here are just some of the benefits and perks that we offer…

  • Fantastic training and development opportunities
  • Employee benefit packages to suit your lifestyle
  • Flexible working
  • YOUday – we give you an extra day off to celebrate a special day
  • The opportunity to take a paid day off each year to do charity work
  • A health cash plan
  • Help with travel expenses
  • The opportunity to buy additional holiday
  • Company pension scheme
  • Group life assurance
  • Enhanced maternity and paternity pay
  • Professional subscription fees paid


Employee wellbeing is high on the agenda here too. We provide discounted membership at a local health club and access to an Employee Assistance Programme, which promotes physical and emotional wellbeing at work and at home. In addition, we provide wellbeing events throughout the year to support physical and mental health.


We’re First Central, an award-winning innovative insurance and technology organisation, delivering market-leading motor insurance, underwriting, distribution, finance, technology and legal services.

Our motor insurance broker, 1ST CENTRAL, is firmly established as a top 10 supplier on UK price comparison websites and has successfully built a customer base of over half a million. It strives to make buying car insurance a more accessible and effortless experience.

We recognise that our success is entirely down to our talented people, who we know are our biggest asset, and we’re always on the lookout for talented people to join our team. In return, we can offer you a great place to work and lots of fantastic benefits.

For more information, click below:

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1st Central New Office

Find Us
Gemini House, Mill Green Business Estate
Mill Green Road
Haywards Heath
West Sussex
RH16 1XQ

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