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Employee Relations Manager: Thales

Manor Royal Business District
Crawley, West Sussex
Closing date
12 Dec 2023

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Human Resources
Contract Type
Full Time

Job Details

Thales Logo

Employee Relations Manager -  R0201867

Location: Crawley, United Kingdom

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.


Base location : Crawley / Reading.

We can offer a hybrid approach to office and remote working. Days on Crawley / Reading site would be flexible; we would anticipate 3 days as the standard.


  • We are looking for a collaborative, pragmatic and proactive individual who is empathetic and is able to see things from all perspectives.

  • You will possess and maintain an excellent understanding of UK Employment Law and have demonstrable skills in building relationships via positive contracting, transparency and trust.

  • You will be curious, able to actively listen and extract information and insights and establish the facts of the situation and create a compelling vision for the team and the business.

  • You will work effectively in ambiguous situations with objectivity, kindness, pragmatism and commercial acumen.

  • You will enjoy working in a collaborative environment, showing resilience and a strong moral centre, putting the employee experience at the heart of what you do.

  • You will be confident and able to conduct difficult and sensitive conversations with managers (including senior management), Trade Union Reps, and employees, both face-to-face and remotely, showing compassion and empathy.

  • You will be a strong influencer at all levels, deploying a range of techniques to ensure a fair, consistent and people focussed approach to identifying and managing risk is taken across the ER case load.


  • Support and lead a team of ER Specialists and ER Advisors through a period of transformation.

  • Be responsible for the management and on-going development of the ER Specialists and ER Advisors.

  • Motivate and inspire the team; display inclusive leadership, understand the motivations and skills of team members and adjust your style to suit the person and situation.

  • Coach and support the team to resolve high risk, challenging and potentially confrontational situations whilst maintaining and promoting excellent employee relations across the organisation.

  • Provide accurate, timely, balanced and objective feedback which helps individuals identify their own development areas.


  • This role is responsible for leadership and development of the ER Specialist team supporting Thales businesses within the UK. and the delivery of an ER Specialist service to Thales in the UK.

  • This service principally provides ER expertise to support employees and managers deal informally and where necessary formally with ER matters relating to:. Grievance, Disciplinary, Performance, Absence, Parental Leave, Changes to Contractual Terms along with other employee events.

  • Additionally the ER Specialist team support cases relating to Collective consultations (TUPE, M&A, Restructuring) and work collaboratively with their colleagues within the ER CoE, HRSS and the entire HR function to develop and implement our people policies and processes to provide the best employee experience for our people.

  • Provide expert, trusted and comprehensive advice across the full spectrum of ER issues in a unionised environment and be the first point of escalation for ER Specialists and Advisors.

  • Take a proactive approach to governance and risk management, triaging and allocating work at source and re-prioritising work as necessary.

  • Adopt a consultative approach and build strong relationships across the business and wider HR function, including HR Operations, ER Consultants and wider ER Centre of Excellence, trade union representatives and senior managers.

  • Act as a conduit into the ER CoE and wider HR function ensuring trends, ER hotspots, feedback and information about the employee experience is identified and shared to inform decision making.

  • Effectively implement business change in collaboration with strategic HR e.g. restructuring, acquisitions, TUPE.

  • Provide creative solutions that are implemented in a proactive and credible manner.

  • Be a gate keeper for the Thales People Commitments.

  • Manage relationships with suppliers such as occupational health and income protection providers.

  • Manage delivery of projects against agreed plans in a professional and consistent manner, forging positive working relationships and overcoming difficulties and risks.

  • Provide central governance and guidance for change programmes and consultation activities, utilising ER Team resources effectively and ensuring relevant HR policies and procedures are adhered to in a fair, consistent and professional manner to enable good employee relations to be maintained across the organisation.


In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now!



Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.

Enviable location and connections

Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.

Manor Royal in numbers

  • One of the biggest business parks in the South East.
  • Covers an area of 539 acres – that’s over 300 football pitches.
  • 700 properties
  • 500 businesses
  • 30,000 people

Manor Royal more than a number

Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.

Manor Royal makes sense

Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.

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Company info
Manor Royal Business District
7 Magellan Terrace (Ground Floor)
Gatwick Road
West Sussex
RH10 9PJ
United Kingdom

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