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2024 IT Apprentice - Level 3 IT Solutions Technician Apprenticeship: Thales

Manor Royal Business District
Crawley, West Sussex
Closing date
11 Feb 2024

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Job Details

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2024 IT Apprentice - Level 3 IT Solutions Technician Apprenticeship -  R0233499

Location: Crawley, United Kingdom

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

Together we offer fantastic opportunities for committed employees to learn and develop their career with us. At Thales UK, we research, develop, and supply technology and services that impact the lives of millions of people each day to make life better, and keep us safer. We innovate across five major industries; Aerospace, Defence, Ground Transportation, Security and Space. Your health and well-being matters to us and that’s why we offer you the flexibility to do what’s important to you; whether that’s part time hours, job sharing, home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions.

IT Apprentice

Level 3 IT Solutions Technician Apprenticeship

Location: Crawley

Are you looking for an employer who will sponsor you through an industry recognised qualification, whilst providing valuable and exciting on-the-job experience within a global, innovative and industry leading organisation?

Our exciting IT Solutions Technician role will develop your Desktop Support skills to become a confident, positive and flexible Support Technician with well-honed technical knowledge. The successful candidate will support the business; deliver solutions to deadlines and within budget on both information technology and operational technology systems.

The role will assist the support of the User estate and IT infrastructure covering around 1500 users in a multi network environment providing Desktop Support Services.

Key Responsibilities and Tasks:

  • Provide Desktop Support (1st line) to user calls, fed via the UK Service Desk / Activity Controllers to EUS staff. (Includes the resolution of incidents up to Priority One level and handling Service Requests from Laptop/Desktop builds to entire user IT relocation projects).

  • Build / rebuild and deployment of desktop / laptop machines in line with “Desktop-on-Demand” procedures and build standards using automated tools (SCCM) and manual processes as necessary.

  • Incident support and troubleshooting of any reported issues raised by a UK based service desk on behalf of users.

  • Support and deployment of Mobile Phone’s – iOS and Android

  • Support and cover the IS Kiosk based support solution to troubleshoot IT requests at a drop in centre based in Crawley giving the customer flexibility for the support provided.

Apprenticeship Programme:

Through our apprenticeship you’ll be making the most of your talents, getting to understand our IS functions from the ground up; and doing so with the help of one of the biggest and best names in the industry.

As an IT Apprentice you will be studying towards a Level 3 Solutions Technician Apprenticeship with our external partner Learn TechFor the duration of this 15 month programme (plus 6 month end point assessment gateway) you will combine academic study with practical application, working within our IS team in Crawley.

The programme is delivered through a blend of weekly live virtual classrooms and regular mentoring sessions that are held on a one-to-one basis. You will then have the opportunity to apply what you have learnt straight back into the workplace. At the end of the programme you will have achieved a Level 3 IT Solutions Technician Apprenticeship qualification.

This opportunity is available in Crawley. 

Who we’re looking for:

We are looking for enthusiastic individuals who are motivated, committed and keen to learn. A self-starter who is able to manage their time, show initiative and has a genuine interest in IT and Thales. Successful candidates will show self-discipline and an aspiration to achieve a Level 3 qualification.

You will also need:

Candidates will need 5 GCSEs grade A-C (4-9) including English and Maths.

Right to Work in the UK for the duration of the programme

Please note, assessment centres for shortlisted candidates will be held between February and May 2024. Induction week for all Graduate and Apprentices will commence on Monday 2 September until Friday 6 September 2024

Closing date: Our applications will close at 11.59pm on Sunday 11 February 2024, this is the only time we will be accepting applications this year. Please note we will be in contact by the end of January 2024 with details of next steps.

Due to the nature of the work that we do at Thales many of our roles are subject to security restrictions and, as a result, you may be limited to what you can work on within our business in relation to your place of birth and/or nationality.

As standard, all successful candidates must possess the permanent right to work in the UK, and will be required to go through Government security clearance at BPSS Level prior to starting with us and then to obtain full Security Clearance (SC) in line with the United Kingdom Security Vetting (UKSV) requirements. 

To be eligible for full SC, you generally need to have resided in the UK for the last 5 years.  In some circumstances, a minimum of 3 years’ residence in the UK over the last 5 years may be accepted, with additional overseas checks.  As part of the vetting process you will be asked to provide evidence of your identity, eligibility to work in the UK, time spent abroad over the last 5 years, as well as employment and / or educational history.

For further details of the evidence required to apply for security clearance please follow this link -

In line with Thales' Baseline Security requirements, candidates will be asked to provide evidence of identity, eligibility to work in the UK and employment and/or education history for up to three years. Some vacancies may require full Security Clearance which can require further evidence to be provided. For further details of the evidence required to apply for Baseline and Security Clearance please refer to the Defence Business Services National Security Vetting (DBS NSV) Agency.

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working.

Thales UK is committed to providing an inclusive and barrier-free recruitment process. We will provide reasonable adjustments and support to ensure neuro-diverse applicants or those with a disability or long-term condition can be their best during the recruitment process. To request an adjustment, if you need this job advert in an alternative format or if you have any questions about the recruitment process, please contact Resourcing Ops for mid to senior roles, or the Early Careers Team for graduate and apprentice roles.

Great journeys start here, apply now!





Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.

Enviable location and connections

Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.

Manor Royal in numbers

  • One of the biggest business parks in the South East.
  • Covers an area of 539 acres – that’s over 300 football pitches.
  • 700 properties
  • 500 businesses
  • 30,000 people

Manor Royal more than a number

Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.

Manor Royal makes sense

Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.

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Company info
Manor Royal Business District
7 Magellan Terrace (Ground Floor)
Gatwick Road
West Sussex
RH10 9PJ
United Kingdom

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