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Security Reception Co-Ordinator

Sussex Partnership NHS Foundation Trust
HOVE, England
£25,147 - £27,596 per annum
Closing date
13 Feb 2024

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Contract Type
Fixed term
Full Time

Job Details

Job overview

Mill View Hospital is a mental health hospital in Hove, East Sussex and we are looking to recruit an enthusiastic, flexible and reliable Security Reception Coordinator to lead a small team of Reception Security Assistants. The successful candidate will be front of house, patient facing and the role is largely an administrative role. We are looking for applications from anyone who has had experience in a similar role and can demonstrate Leadership qualities required for this role.

This is a fixed term role, 37.5 hours per week role, with working hours covering the core reception opening times. The reception area will be staffed 12 hours a day, 365 days a year, so applicants must be aware that they could work hours to cover this shift pattern that will include weekends and bank holidays.

To protect the health and safety of our staff/workers, patients, and those attending our sites, we encourage our workforce to get fully vaccinated against COVID

Main duties of the job

The successful candidate will work in our busy reception area dealing with staff, patients and visitors. You will lead and supervise a small Reception Security team and this role will include rota planning, absence monitoring and annual leave. You will also assist with the development, implementation and delivery of relevant training and policies within the scope of the role.

You will manage the day to day activities of the Reception area and maintain high standards of security whilst providing a welcoming and professional service to patients and visitors. You will be issuing and maintaining security equipment and using a variety of systems that are part of the security processes at the hospital. You will be responsible for controlling access to the building, and expected to work closely with a variety of other staff.

You will need to be friendly, alert, self-motivated and have the ability to work on your own and as part of a small team. You must also be able to demonstrate a compassionate approach and will require patience and high standards of communication in dealing with people who may be anxious.

You will be required to demonstrate exceptional interpersonal and customer service skills. A working knowledge of Microsoft Office packages including Word, Excel and Outlook is essential. Knowledge of our Trust system Carenotes would be an advantage.

Working for our organisation

As a mental Health Trust, the wellbeing of our colleagues is extremely important and staff will benefit from:
  • Regular supervision and appraisal
  • Training and development opportunities
  • Dedicated wellbeing services that can be accessed 24/7
  • Access to discount schemes

Detailed job description and main responsibilities
  • Lead and supervise a small Reception Security team including rota planning, absence monitoring and annual leave
  • Oversee and take responsibility for the day to day management of the reception area
  • Maintain the performance reporting systems for all elements of the security systems within the reception area
  • To provide effective line management to all Reception Security Assistants
  • To be responsible for the security systems within the reception area, i.e. keys, ID badges, alarms, radios (where used), and IT systems and maintaining a database to support this if required.

Person specification


Essential criteria
  • Diploma or equivalent relevant qualification
  • Management/Supervision Qualification


Essential criteria
  • Minimum 3 years experience in administration to include 1 years experience of managing/supervising staff
  • Strong working knowledge of administrative systems and computer software programmes
  • Experience and evidence of analysing and interpreting and presenting information
  • Experience of Security Roles and Risk Management
  • Previous experience in a similar role

Sussex Partnership NHS FT is committed to supporting a diverse workforce that reflects our communities. Our workforce is currently under-represented from Black and Minority, Ethnic and disabled communities and we would welcome applications from these communities.

We regret that we are unable to advise candidates if they have not been shortlisted. If you have not heard from us within three weeks of the closing date please assume that you have been unsuccessful on this occasion.

In the event of an excessive number of applicants the Trust reserves the right to close this vacancy earlier than indicated.

Sussex Partnership NHS Foundation Trust takes its responsibilities for the safeguarding and protection of children and young people and vulnerable adults very seriously and expects this of all its employees and bank workers. The Trust works with adult and children's social care to ensure that the integrated service has systems in place to equip staff and bank workers with the knowledge and skills to recognize abuse, and take action to safeguard and protect vulnerable adults and children and young people. It is expected that all staff and bank workers familiarise themselves with the appropriate structures and policies and with the Sussex child protection and safeguarding procedures and the Sussex multi-agency policy and procedures for safeguarding vulnerable adults and undertake the relevant essential training and further training appropriate to their role.

Successful candidates are normally offered salaries at the bottom of the relevant salary range. However, where previous or equivalent NHS experience in a similar role can be demonstrated and evidenced, this may be taken into consideration when setting the starting salary.

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.


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Who we are

We provide specialist NHS mental health and learning disability services in south east England. People receive care, treatment and support from us in hospital, at home and from a range of community services. Our services are rated ‘good’ by the Care Quality Commission and ‘outstanding’ for caring.

Where we are

We provide services for people of all ages across Sussex and services for children and young people in Hampshire. There’s something for everyone in our local area, whether that’s the hustle and bustle of Brighton, the scenic South Downs or our wonderful coastline where you can chill out to the sound of the surf.

What we can offer you

When you join us, you’ll be coming to work in an organisation that puts people first. We’ll do everything we can to make you feel valued, respected and included. You will be given plenty of opportunities here for your career to flourish. We’re an organisation which is strong on innovation, research and learning, and we will support your development and help you learn new skills in whichever team or service you work in.

Check out the links below to view our key areas of recruitment



Allied Health Professions

Phychology & PsychologicalTherapies

Social Work

Healthcare Support Workers 

Support Services

Check out our latest video below where we hear from our inspiring nurses why Sussex Partnership is such a great place to work.

Company info
Trust HQ
Arundel Road
BN13 3EP

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