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Sussex Community NHS Foundation Trust
£22,383 a year pa (pro rata)
Closing date
19 Feb 2024

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Contract Type
Fixed term

Job Details

Band 2

Job summary

Are you looking for an exciting challenge?

We are looking for a friendly and enthusiastic receptionist to join our fantastic Physio and MSK team at Bognor hospital.

The post will be on a fixed term basis until the 1st September 2024 and working days would be Wednesday 1-5pm, Thursday & Friday 8-4

Main duties of the job

The Coastal Sussex Integrated MSK services (CSIMS) administration team are looking for a part-time administrator to join the Reception Team. The post will require a flexible approach as the successful candidate may be asked to assist in Bognor Reception areas if required.

Working as part of a team to deliver the highest standards of administrative support for patients and staff,You will be meeting and greeting patients, data inputting, making follow up appointments, amending appointments, completing DNA's' (did not attend) letters to patients/GP surgeries, responding to telephone enquiries, use of office equipment, scanner/printer/photocopier.

The post holder will represent Coastal Sussex Integrated MSK services (CSIMS) by acting as the first point of contact to anyone visiting or contacting the service, dealing withenquiries and appointment requests .

Computer skills and a working knowledge of Microsoft Office are essential. Training will be provided on the in house computer systems, knowledge of SystmOne would be an advantage as would previous experience in the NHS.You will be part of a multidisciplinary team working to promote patient centred care.You will need to demonstrate good communication skills, be enthusiastic and energetic and have proven interpersonal skills. Excellent IT skills and the ability to prioritise your workload is essential.

About us

We have a supportive team environment. We are a satalite service to our main Base at Bognor hospital working closely with clinicians and admin staff across the trust.

Read more about the benefits of working at SCFT on our website:

Job description

Job responsibilities

Main responsibilities

To provide reception duties for the CSIM services.

Reception sites include:
  • Physiotherapy department, Munro Unit St Richards Hospital.
  • Outpatient physiotherapy and MSK reception, Bognor Regis War Memorial Hospital
  • Rheumatology and Pain reception, Bognor Regis War Memorial Hospital
  • This post does not have any staffing responsibilities.

  • Main tasks
  • Provide a reception service for patients attending the clinics.
  • Marking the arrival of patients to their appointments
  • Inputting all Imaging Reports, letters, received via system/post/clinical staff, consent forms. Scanned and attached to records
  • Complete SystmOne tasks
  • Process DNAs (Did Not Attend)
  • Open and Close receptions
  • Process friends and family questionnaires
  • Update USB stick daily for clinic information
  • Send clinic information to other sites
  • Clinic Preparation
  • Sort Post for the services
  • Scan and attach clinical information
  • Process generic emails
  • Book, amend and cancel patient appointments using the computer based booking system SystmOne.
  • Contact transport when patients are ready for returning home
  • Deal with enquires from patients or staff using various communication methods such as telephone, messaging and written.
  • Communicate clearly and effectively with other professionals, outside agencies and patients.
  • Ensure patient information remains confidential and that patient records and the reception areas are secure to assure confidentiality.
  • Update and amend patient details as necessary.
  • Take responsibility for liaising with professional colleagues to avoid unnecessary delays in patient care.
  • In times of staffing need, to work at other sites.
  • To carry out other duties which fall within the remit of this post as required by the Reception Team Lead.
  • To contribute to the development of administration services to improve efficiency and productivity.

  • Person Specification


    • GCSE or equivalent

    • NVQ level 2 or equivalent


    • It literate
    • NHS Experience

    • Team player
    • SystmOne User


    • Good English Language skills

    • Organisational skills

    Disclosure and Barring Service Check

    This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

    Certificate of Sponsorship

    Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

    From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

    Employer details

    Employer name

    Sussex Community NHS Foundation Trust


    Bognor Hospital

    Shripney Road


    PO22 9PP

    Employer's website (Opens in a new tab)


    Sussex Community NHS Foundation Trust (SCFT) offers diverse employment opportunities across Sussex.

    We employ over 8,400 full time, part time and bank staff, and our expert teams deliver a wide range of medical, nursing and therapeutic care to over 10,000 people a day, serving a total population of 1.3 million.

    Why join our #CommunityThatCares at SCFT?

    • Flexible working patterns offered across our services
    • Ongoing training and development tailored to your needs
    • Excellent research opportunities
    • BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks 
    • Level 3 Disability Confident Leader
    • Free health and wellbeing checks for all staff
    • Workplace nurseries rated Good and Outstanding by Ofsted

    SCFT is an inclusive employer that promotes equality and challenges discrimination, and welcomes applications from people of all backgrounds. Applications from Black, Asian and Minority Ethnic (BAME) candidates, disabled candidates and LGBT+ candidates are particularly encouraged, to ensure the Trust’s workforce reflects the diverse communities it serves.

    Contact our friendly Recruitment team on 01273 242227 or

    Check out our latest video, showing what it’s like to be an Allied Health Professional with us.....

    Company info
    01273 696011
    Glynde Building
    Brighton General Hospital
    Elm Grove
    East Sussex
    BN2 3EW

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