Band 3

Job summary

We welcome applications to join the Children's Audiology Team. We are looking for a Team administrator to join our Audiology team. You will be based at Crawley Hospital and will be working as part of a job share with an existing team administrator.

You will have the benefit of working closely with the audiology team administrators based at Brighton General Hospital and Nightingale Child Development Centre. Within Crawley you will have the benefit of working closely with the clinical team and become an integral part of the team.

This is an exciting time to join our service as we recently moved to new facilities in Crawley Hospital as children's audiology have moved alongside the Child Development Centre (CDC). This encompasses new administrator facilities housed within the CDC ensuring a continuation of the great working relationship between admin and clinical staff.

We encourage you to get in touch and welcome any questions you may have as you consider applying for this post. We can be flexible on the days of the week and start and finish times that the hours are worked. Please do contact us to discuss.

Main duties of the job

To provide a comprehensive and effective administrative service to paediatric clinical staff within the Children's Audiology Team in order to facilitate good healthcare to patients.

Liaising with clinical services and other departments, both internal and external, observing strict confidentiality and maintaining accurate records.

To have an understanding of a range of administration/office procedures and the ability to apply these appropriately to the job as required.

Specifically to this vacancy we are looking for someone who will have oversite for the service Hearing Therapy caseload alongside their wider administrative role.

About us

Why work for us?

• We have opportunities for everyone across our wide variety of services working in supportive team environments, including medical, clinical, support and corporate services
• Positive 2022 NHS Staff Survey results with compassionate culture and leadership, and support for staff wellbeing, scoring highly.
• A variety of working environments across the community, in patients' homes, within our community hospitals and bases across the county.
• Supportive flexible working patterns such as: part time, flexi time, annualised hours, and flexi retirement options.
• Excellent training and development opportunities tailored to individuals.
• Research opportunities
• Cost-effective and convenient workplace nurseries in Crawley, Hove and Brighton
• Thriving BAME, Disability and Wellbeing, LGBT+ and Religion and Belief staff networks
• We are proud to be a Level 3 accredited Disability Confident Leader, committed to creating inclusive workplaces.
• We are proud to be a Veteran Aware Trust, achieving accreditation from Veterans Covenant Healthcare Alliance (VCHA)
• Located in stunning Sussex, with easy access to the South Downs and the coast.
• Access to a wide range of benefits and discounts for NHS staff.

Job description

Job responsibilities

• To undertake general administrative duties as required, to enable the efficient running of the Childrens Audiology team participating fully as a team member. This may include undertaking any other duties at the request of the Line Manager, which are commensurate with the role. To raise concerns where necessary which may affect efficient provision of the service.
• To work with administration colleagues in the service to provide necessary cover for annual leave and sick leave commensurate with the role.
• Report problems as they arise, solving them if possible/appropriate.
• Use and maintain resources efficiently and effectively, reporting damaged and faulty equipment when identified.
• To order general stationery and office supplies as and when required
• The work involves close contact with children with special needs and difficulties and their families; to treat everyone you encounter with dignity and respect. Recognising that people are different avoids discrimination.
• To provide administrative support which will include typing correspondence, telephone calls, post, test results, typing minutes and assist with booking appointments.
• To undertake Childrens Audiology local induction for new Clinical and Administration staff.
• Prioritise own workload, ensuring urgent correspondence are managed first according to urgency and departmental guidelines.

Person Specification

Experience

Essential

• Working in an office environment where a large and diverse range of callers are received.
• Dealing directly with customers, patients and members of the public.
• Arranging meetings, booking meeting rooms and sending out agendas and papers.
• Communicating effectively with a diverse range of people.
• Handling personally or commercially sensitive information.

Desirable

• Stock control, ordering supplies and processing financial documentation.
• Contributing to the development of administration or office procedures
• Organising the work of others - including setting up rotas, monitoring workload and performance.

Skills

Essential

• Able to communicate and explain administration procedures and issues in a clear, concise way to a diverse range of people.
• Able to respond in a kind and sensitive way to people who may be upset or worked about their health or care.
• Able to work as part of a team and able to prioritise own workload.
• Able to write and transcribe clear minutes or notes.

Desirable

• Able to organise meetings, ensuring a range of people are brought together at the same time and have the correct information
• Fast, accurate keyboard skills.
• Able to carry out basic calculations using Microsoft Excel.

Qualifications

Essential

• RSA 2/3 or equivalent in Word Processing
• NVQ Level 3 or equivalent in business administration.
• School leaving qualification (GCSE or equivalent) in maths and English language or able to demonstrate equivalent competence.
• Able to use Microsoft Office including proficiency in Word, Excel, Access, Power point, Outlook etc.

Desirable

• Knowledge of basic medical terminology
• Able to use SystmOne or used other Patient Held Information System.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sussex Community NHS Foundation Trust

Address

Crawley Hospital

West Green Drive

Crawley

RH11 7DH

Employer's website

https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)