Band 2

Job summary

Are you looking for an exciting challenge?

We are looking for a friendly and enthusiastic receptionist to join our fantastic Physio and MSK team at the Munro Unit St Richards Hospital.

The post will be on a fixed term basis until the 1st September 2024 and working days would be Monday, Tuesday, Thursday and Friday either 8am-4pm or 9am-3pm.

Main duties of the job

The Coastal Sussex Integrated MSK services (CSIMS) administration team are looking for a part-time administrator to join the Reception Team. The post will require a flexible approach as the successful candidate may be asked to assist in Bognor Reception areas if required.

Working as part of a team to deliver the highest standards of administrative support for patients and staff,You will be meeting and greeting patients, data inputting, making follow up appointments, amending appointments, completing DNA's' (did not attend) letters to patients/GP surgeries, responding to telephone enquiries, use of office equipment, scanner/printer/photocopier.

The post holder will represent Coastal Sussex Integrated MSK services (CSIMS) by acting as the first point of contact to anyone visiting or contacting the service, dealing withenquiries and appointment requests .

Computer skills and a working knowledge of Microsoft Office are essential. Training will be provided on the in house computer systems, knowledge of SystmOne would be an advantage as would previous experience in the NHS.You will be part of a multidisciplinary team working to promote patient centred care.You will need to demonstrate good communication skills, be enthusiastic and energetic and have proven interpersonal skills. Excellent IT skills and the ability to prioritise your workload is essential.

About us

We have a supportive team environment. We are a satalite service to our main Base at Bognor hospital working closely with clinicians and admin staff across the trust.

Read more about the benefits of working at SCFT on our website: https://www.sussexcommunity.nhs.uk/work-with-us/staff-benefits.htm

Job description

Job responsibilities

Main responsibilities

To provide reception duties for the CSIM services.

Reception sites include:

Physiotherapy department, Munro Unit St Richards Hospital.

Outpatient physiotherapy and MSK reception, Bognor Regis War Memorial Hospital

Rheumatology and Pain reception, Bognor Regis War Memorial Hospital

Main tasks

Provide a reception service for patients attending the clinics.

Marking the arrival of patients to their appointments

Complete SystmOne tasks

Process DNAs (Did Not Attend)

Open and Close receptions

Process friends and family questionnaires

Update USB stick daily for clinic information

Scan and attach clinical information

Process generic emails

Book, amend and cancel patient appointments using the computer based booking system SystmOne.

Contact transport when patients are ready for returning home

Deal with enquires from patients or staff using various communication methods such as telephone, messaging and written.

Communicate clearly and effectively with other professionals, outside agencies and patients.

Ensure patient information remains confidential and that patient records and the reception areas are secure to assure confidentiality.

Update and amend patient details as necessary.

Take responsibility for liaising with professional colleagues to avoid unnecessary delays in patient care.

In times of staffing need, to work at other sites.

To carry out other duties which fall within the remit of this post as required by the Reception Team Lead.

To contribute to the development of administration services to improve efficiency and productivity.

Person Specification

Qualifiactions

Essential

• GCSE or equivalent

Desirable

• NVQ level 2 or equivalent

Exprience

Essential

• It literate
• NHS Experience

Desirable

• Team player
• SystmOne User

Skills

Essential

• Good English Language skills

Desirable

• Organisational skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sussex Community NHS Foundation Trust

Address

Munro Unit, St Richards Hospital

Spitalfield Lane

Chichester

PO19 6SE

Employer's website

https://www.sussexcommunity.nhs.uk/work-with-us/ (Opens in a new tab)