Customer Service Executive - Support Hub: People's Partnership

Manor Royal Business District
Crawley, West Sussex
Closing date
11 Mar 2024

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Customer Service
Contract Type
Full Time

Job Details

Peoples Partnership

Vacancy Name: Customer Service Executive – Support Hub

Vacancy No: VN1275

Employment Type: Full-Time

Primary Work Location: People's Partnership - HQ


These are the first steps to starting or transforming your career

People’s Partnership make a real difference to people’s lives, and we enjoy working here. That’s just part of it - when you work with us – we’ll make you feel just as invested. We also promise it’ll never be dull.

What will you be doing?

You’ll support our customers with phone calls, emails and webchat. Our Customer Services team ensure our customers receive excellent service and technical support in every interaction. You’ll need to be friendly, down to earth and believe in what you’re talking about.

Pensions can seem daunting, so you’ll need to use your skills for clear and kind communication throughout the various stages of a customer’s lifecycle with us.
Our products are straightforward and accessible and benefit everyone, so you’ll be part of a fast paced and supportive team.

What sort of person are we looking for?

Our Customer Services team focus on delivering excellent customers service and support in every interaction – which could be on the phone, email, or webchat.
You’re a person that gives the best of themselves, even at the end of the day. You’re enthusiastic, accurate and organised, and passionate about helping people.

What are the working hours?

We are open 08.30am – 6.00pm Monday to Friday, and you’ll be working 7 hour shifts within that timeframe. While you’re in training and learning the role, we’d like you in office so that we can provide the right support and training. After you’ve been formally signed off and are performing in line with expectations then we’ll be happy to support hybrid working, with a mixture of in-office and home working. On occasion, we may offer overtime but only if you choose to do it.

What you can expect if you work with us
• Rewards scheme with discounts on supermarkets, cinema tickets, and many, many more retail outlets.
• Competitive salaries
• Bonus opportunities
• 25 days holiday + bank holidays
• Training and development – and lots of it. We’ll invest in your talent and provide opportunities for you to grow as we grow
• Access to a free onsite gym and a personal trainer
• No working weekends or evenings. There are opportunities for hybrid working for a balance that works for you
• Subsidised canteen – huge variety of hot and cold food - and a pool table!
People are at the centre of what we do

We treat people with respect, support each other and embrace diversity by creating a culture that works for everyone.
We are committed to supporting your health and well being, a flexible work-life balance and amazing career development opportunities.

Go on, give us try, apply, and see where a career with us can take you.


Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.

Salary Range


Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.

Enviable location and connections

Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.

Manor Royal in numbers

  • One of the biggest business parks in the South East.
  • Covers an area of 539 acres – that’s over 300 football pitches.
  • 700 properties
  • 500 businesses
  • 30,000 people

Manor Royal more than a number

Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.

Manor Royal makes sense

Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.

Pay us a visit

Visit to find out more and to get in touch


Company info
Manor Royal Business District
7 Magellan Terrace (Ground Floor)
Gatwick Road
West Sussex
RH10 9PJ
United Kingdom

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