Vacancy Name: Customer Service Executive – Support Hub
Vacancy No: VN1275
Employment Type: Full-Time
Primary Work Location: People's Partnership - HQ
These are the first steps to starting or transforming your career
People’s Partnership make a real difference to people’s lives, and we enjoy working here. That’s just part of it - when you work with us – we’ll make you feel just as invested. We also promise it’ll never be dull.
What will you be doing?
You’ll support our customers with phone calls, emails and webchat. Our Customer Services team ensure our customers receive excellent service and technical support in every interaction. You’ll need to be friendly, down to earth and believe in what you’re talking about.
Pensions can seem daunting, so you’ll need to use your skills for clear and kind communication throughout the various stages of a customer’s lifecycle with us.
Our products are straightforward and accessible and benefit everyone, so you’ll be part of a fast paced and supportive team.
What sort of person are we looking for?
Our Customer Services team focus on delivering excellent customers service and support in every interaction – which could be on the phone, email, or webchat.
You’re a person that gives the best of themselves, even at the end of the day. You’re enthusiastic, accurate and organised, and passionate about helping people.
What are the working hours?
We are open 08.30am – 6.00pm Monday to Friday, and you’ll be working 7 hour shifts within that timeframe. While you’re in training and learning the role, we’d like you in office so that we can provide the right support and training. After you’ve been formally signed off and are performing in line with expectations then we’ll be happy to support hybrid working, with a mixture of in-office and home working. On occasion, we may offer overtime but only if you choose to do it.
What you can expect if you work with us
• Rewards scheme with discounts on supermarkets, cinema tickets, and many, many more retail outlets.
• Competitive salaries
• Bonus opportunities
• 25 days holiday + bank holidays
• Training and development – and lots of it. We’ll invest in your talent and provide opportunities for you to grow as we grow
• Access to a free onsite gym and a personal trainer
• No working weekends or evenings. There are opportunities for hybrid working for a balance that works for you
• Subsidised canteen – huge variety of hot and cold food - and a pool table!
People are at the centre of what we do
We treat people with respect, support each other and embrace diversity by creating a culture that works for everyone.
We are committed to supporting your health and well being, a flexible work-life balance and amazing career development opportunities.
Go on, give us try, apply, and see where a career with us can take you.
Our people are our strength so finding ways to value and reward them is important to us. That’s why we offer an award-winning pension – it’s what we’re good at – plus health care cover, an onsite gym, access to a personal trainer; even the odd massage. And if they’re feeling peckish after all that activity, they can always refuel in our subsidised restaurant. Discover more of People's Partnership's employee benefits including our training programme, which is designed to give our people the support they need to develop a fulfilling career.