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Service Coordinator : Frontier Pitts

Manor Royal Business District
Crawley, West Sussex
Closing date
1 Jul 2024

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Job Details

Frontier Pitts


Service Coordinator

The Service Coordinator will be responsible for looking after day-to-day service administration for the Service Team, whilst also acting as a dedicated first point of contact for assigned customers inside their area.

Duties include but are not limited to –

  • Account management
  • Monthly invoicing as per deadline & timely resolution invoice queries
  • Raising credit notes where applicable
  • Preparing monthly reports for assigned customers
  • Issuing jobs to the Repairs Team
  • Preparing, issuing, & chasing quotations
  • Answering inbound calls and emails
  • Providing cover for other administration staff
  • Assisting with scheduling engineers
  • Ensuring that the company is meeting contractual obligations for relevant clients
  • To take part in the out of hours on call rota (approx. 1 month in 12)
  • Ad hoc duties as required.

Job Specification –


  • Good literacy and numeracy skills
  • Excellent communication skills – written and verbal
  • Computer literate
  • The ability to work within a high-pressure environment
  • Good administrative skills
  • Previous customer service experience
  • Take the initiative with day-to-day responsibilities and customer queries


  • Dedication and commitment
  • Team player
  • Good time management
  • Sound understanding of good care principles
  • Calm and patient
  • Personable
  • Ability to deal with change
  • Able to display empathy and understanding
  • Flexible and reliable



Manor Royal Business District is the biggest business park of the Gatwick Diamond area and one of the south east's premier mixed activity employment hubs.

Enviable location and connections

Situated at the heart of the Gatwick Diamond on the Sussex and Surrey county borders, just two miles from London Gatwick Airport, a major motorway junction (M23 Junctoion 10) and two mainline railway stations (Gatwick Airport and Three Bridges), Manor Royal is a popular choice for a diverse range of occupiers including a host of blue chip global brands.

Manor Royal in numbers

  • One of the biggest business parks in the South East.
  • Covers an area of 539 acres – that’s over 300 football pitches.
  • 700 properties
  • 500 businesses
  • 30,000 people

Manor Royal more than a number

Since the formation of the Manor Royal Business Group (MRBG), an association of Manor Royal based business and firms, being on Manor Royal means being part of something. You’re never just a number.

Manor Royal makes sense

Scale, diversity, location and great connectivity with a property offer to match means Manor Royal based firms are never far away from their suppliers, customers and a talented workforce.

Pay us a visit

Visit to find out more and to get in touch


Company info
Manor Royal Business District
7 Magellan Terrace (Ground Floor)
Gatwick Road
West Sussex
RH10 9PJ

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