Account Manager: Greenstar Cleaners

Account Manager

Salary £33,000 per annum (Pro Rated)

Company Overview

Greenstar Cleaners Ltd is a family-run commercial cleaning company based in the UK. With 50 years of experience, we are committed to providing environmentally friendly cleaning services to our clients.

About the Role

We’re looking for a motivated and experienced individual to join our team as an Area Manager.

Our sites are primarily office buildings where we usually provide evening cleaning commencing around 6pm. They are based in Crawley Manor Royal and the surrounding areas.

This is predominantly an afternoon – evening role but will vary according to business needs. The hours are 30 hours a week (above salary is prorated accordingly), there will be exceptions to this and occasional weekend work. You will be responsible for ensuring the smooth running of these sites, ensuring they are well maintained.

You will be supported by our Operations Manager and our team of supervisors.

Key Responsibilities:

• Team Leadership Supervise and support cleaning teams across multiple sites, including recruitment, training, and performance management.
• Client Relationship Management Build and maintain strong relationships with clients, ensuring high levels of satisfaction and service delivery.
• Operational Oversight Ensure cleaning standards are consistently met or exceeded across all contracts. Conduct regular site audits and inspections.
• Scheduling & Resource Management
• Assist in the organisation of staff rotas, manage absences, and ensure adequate coverage for all sites.
• Health & Safety Compliance Ensure all cleaning operations comply with health and safety regulations and company policies.
• Reporting & Administration Undertake stock takes of all consumable items on sites and reorder as necessary. Maintain accurate records of site visits, audits, staff performance, and client feedback.
• Problem Solving Respond promptly to client concerns or operational issues, resolving them efficiently and professionally.
• Cover Cleaning We have a cover team but sometimes you might need to cover sites for periods of leave or sickness where required

What We’re Looking For

• Proven experience in account management of cleaning contracts
• Hands on approach and willingness to help where necessary
• Strong leadership and communication skills
• Ability to manage multiple sites and teams effectively
• Good understanding of cleaning standards and health & safety regulations
• Proactive and organised
• Good standard of spoken and written English
• Full UK driving licence
• A DBS Certificate is required

What we offer

• Training where required
• Mileage allowance