Aftersales Manager- Audi: Harwoods

Aftersales Manager benefits package at Crawley Audi

Job Benefits

• Competitive basic and bonus plan
• Over achievement bonus
• 25 days annual leave + Bank Holidays.
• CBS- Company car
• Company pension scheme
• Employee referral programme
• Manufacturer training
• Harwoods Academy

JOB PURPOSE

The role of the Aftersales Manager is to:

• Achieve parts and service volumes and profit objectives through motivating and developing the aftersales team to be fully competent in their job roles.
• Manage the sourcing and supply of manufacturer vehicle parts and monitor all service processes.

Department/Business/Location:

Aftersales

Reports to:

Head of Business

Direct Reports:

Aftersales Team

KEY RESPONSIBILITIES

This Job Description is not contractual, and the content may be updated at any time.

è Maintain standards of performance of the Service and Parts teams through effective coaching and performance management.

è Recruit and select team members in line with organisational requirements.

è Maintain customer service standards and ensure understanding and adherence to the requirements of customer satisfaction indicators within the business.

è Ensure sufficient resources are available to meet servicing requirements and regularly review key operating controls (labour efficiency, labour sales, cost of sales).

è Ensure effective stock control and warehouse management through regularly reviewing key operating controls (negative stock reports, PDR’s, margin and volume performance) in line with manufacturer and business operating requirements.

è Maximise commercial opportunities through developing and implementing campaigns within specific market sectors.

è Monitor and evaluate customer needs and competitor activity in the market, ensuring that marketing campaigns are relevant and targeted.

è Ensure all service processes meet brand standards requirements and that they are implemented in a consistent manner.

è Regularly communicate and interact with members of other departments to develop the business and the business team ethos.

è Maintain a safe and healthy working environment, ensuring staff comply with Health and Safety requirements.

Skills & Requirements

Essential:

è Passion for delivering excellent customer satisfaction.

è Good organisational and planning skills.

è Energy and enthusiasm.

è Excellent numeracy and literacy.

è A full understanding of all departments and KPI’s

è Competency in IT.

è Smart appearance.

è Full UK driving licence.

Experience

Essential:

è Previous/current Aftersales Manager experience

The Harwoods Way

Since 1931, Harwoods Group has been a family-owned, values-led automotive retailer representing some of the world’s most prestigious brands. Our family heritage drives everything we do, from the way we care for our customers to how we support and develop our people.

At Harwoods, our values shape who we are and how we work:

• We Treasure our people and our customers
• We challenge ourselves to grow & improve
• We grab responsibility
• We run in the same direction as one team
• We inject energy and fun into our work

We’re proud to partner with Bentley, McLaren, Audi, Volvo, and MAN, operating across Surrey, East Sussex, West Sussex, Wiltshire, and Hampshire.

Today, our team of around 500 colleagues continues to deliver exceptional experiences through passion, teamwork, and pride in what we do.

As a family-run business, we believe that success starts with our people. That’s why we invest in your learning, development, and career progression through our Harwoods Academy and a range of training and development programmes from onboarding and one-to-ones to succession planning and colleague recognition.

If you’re looking for a place where you can grow, feel valued, and be part of something special, join us and experience The Harwoods Way.

We demand the best for our colleagues and our customers, and look forward to your application at recruitment@harwoods.co.uk

Benefits

• CBS Company car
• Company Pension
• Referral scheme