Job Title: Customer Service Administrator
Location: Crawley/Gatwick - Parking onsite.
Working Pattern:
- On-site, Monday to Friday, 8:30am - 4:30pm
Key Responsibilities
- Process quotations, orders, and sales accurately and efficiently.
- Resolve customer issues by identifying causes and providing clear solutions.
- Assist customers by answering enquiries and sharing relevant product or service information.
- Maintain accurate customer records by updating account information within internal systems.
- Work effectively in a fast-paced office environment while managing multiple tasks and priorities.
- Maintain organised records of key information relating to customer accounts and prospects.
- Collaborate closely with internal teams to ensure a smooth and positive customer experience.
- Manage a portfolio of customer accounts and accurately report progress through a CRM system.
- Work alongside internal operational and product teams to deliver a seamless service to partners and customers.
Essential Skills & Experience
- Exceptional attention to detail.
- Experience working in a fast-paced office environment with the ability to manage multiple priorities.
- Strong organisational skills and the ability to maintain accurate records.
- Ability to take ownership of customer issues and follow them through to resolution.
- Excellent communication, reporting, and relationship-building skills.
- Proven ability to work to targets and deadlines.