Customer Service Advisor

Customer Service Advisor
Crawley Up to 28,000 + bonus, overtime and on-call payments

Looking for a role where no two days feel the same? This growing technology-led organisation is looking for a Customer Experience Coordinator to keep things running smoothly and ensure customers receive exceptional support every time they get in touch.

The role
You'll be the first point of contact for incoming customer calls, logging requests, allocating engineers and keeping everyone updated. Alongside the day-to-day, you'll take a proactive approach to planning upgrades, scheduling routine maintenance and keeping service activity on track. From coordinating engineer diaries to ordering parts and raising quotes, you'll play a key role in keeping operations seamless.

What you'll bring

• Strong administration background

• Experience scheduling or coordinating teams/engineers

• Excellent organisation and attention to detail

• Confident communication skills and a customer-first mindset

• Ability to juggle tasks, stay calm and work both independently and with the wider team

• Confident using systems and quick to learn new ones

Why join?

• A business with real purpose and strong values

• Development and training opportunities

• 25 days' holiday rising with service

• Defined contribution pension scheme

• Flexible benefits platform (healthcare, dental, wellbeing and more)

• Employee Assistance Programme and wellbeing app

• Paid volunteer day each year

• Inclusive employer recognised in the UK's Top 50

If you thrive in a fast-paced support role and enjoy keeping everything (and everyone) on track, this is a brilliant opportunity to join a collaborative, growing team.

Apply now to find out more.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.