Customer Service Representative

Customer Service Representative

• Annual Salary: £28,000 - £32,000
• Location: Haywards Heath, West Sussex
• Job Type: Full-time, Permanent

Join a growing logistics organisation within their Customer Service team, delivering high-quality UK and international distribution services. They are seeking an enthusiastic individual who can thrive in a fast-paced environment and approach challenges with a positive mindset. Full training is provided, and adaptability is key.

Day-to-day duties of the role:

• Ensure the daily tasks of logistics and customer administration are completed efficiently.
• Interact effectively with the Transport, Despatch, and Customer Service teams to ensure smooth operations.
• Maintain prompt and effective communication within the Customer Service team.
• Manage clear and accurate communications in all interactions with clients and team members.
• Utilise PC skills to manage data and correspondence through Outlook, Word, and Metafour.

Required Skills & Qualifications:

• PC literate, with working ability in Outlook, Word, and Metafour (preferred but not required).
• Good numeracy and literacy skills.
• Previous experience in logistics and customer service is advantageous but not essential.
• Excellent telephone manner and strong organisational skills.
• Ability to prioritise workload, meet deadlines, and remain calm under pressure.
• Good problem-solving skills, with a keen eye for detail.
• Strong interpersonal skills, initiative, flexibility, and a customer-focused, service-oriented attitude.
• Ability to work effectively both as part of a team and independently.

Benefits:

• Competitive company pension.
• On-site parking (own transport required due to location).
• 20 days holiday plus bank holidays.
• Opportunity for ad hoc overtime.

Schedule:

• Monday to Friday, 09:00 - 16:30 with a 30-minute unpaid break.