Diagnostic Technician - Level 3 Vehicle Technician: Harwoods

Benefits for a Crawley Audi Technician Include:

• Potential annual bonus of £18,396
• Established and stable management team
• Manufacturer training programme
• Industry leading onboarding and induction programme
• 25 days annual leave plus Bank Holidays
• Company pension
• Employee referral programme
• Working Pattern and applicable rotas

JOB PURPOSE

Department/Business/Location:

Workshop

Reports to:

Workshop Controller and Aftersales Manager

Direct Reports:

N/A

KEY RESPONSIBILITIES

This Job Description is not contractual, and the content may be updated at any time.

è Using diagnostic equipment and a systematic approach, ensure vehicle faults are diagnosed and rectified.

è Ensure full understanding of latest technology introduced on the vehicle range and undertake training on how to diagnose and repair faults on them.

è Carry out routine repairs and servicing to the highest standards and to the appropriate specification

è Ensure all work is carried out observing safe working practices of self and others.

è Adhere to manufacturer and dealer quality standards.

è Liaise and seek advice from colleagues and supervisors where necessary to meet deadlines and repair and quality standards.

è Complete relevant service documentation (electronic job sheets, PDI’s, service reports) in line with brand standards, warranty and site requirements.

è Complete high quality vehicle health checks and videos in a timely manner.

è Willingness to support and coach other technical team members.

è Ensure that workshop health & safety and housekeeping standards are always maintained including the use of special and personal tools.

è Continue your professional development through the manufacturer training pathways available including Hybrid and BEV technologies.

Skills & Requirements

Essential

è Relevant NVQ / IMI Light vehicle maintenance qualification.

è Competency in numeracy, literacy and IT.

è Energy and enthusiasm.

è Full UK driving licence.

è Smart appearance.

Experience

Desirable

è Main dealer experience.

è Manufacturer training and qualifications

è Hybrid and BEV experience and qualifications.

The Harwoods Way

Since 1931, Harwoods Group has been a family-owned, values-led automotive retailer representing some of the world’s most prestigious brands. Our family heritage drives everything we do, from the way we care for our customers to how we support and develop our people.

At Harwoods, our values shape who we are and how we work:

• We Treasure our people and our customers
• We challenge ourselves to grow & improve
• We grab responsibility
• We run in the same direction as one team
• We inject energy and fun into our work

We’re proud to partner with Bentley, McLaren, Audi, Volvo, and MAN, operating across Surrey, East Sussex, West Sussex, Wiltshire, and Hampshire.

Today, our team of around 500 colleagues continues to deliver exceptional experiences through passion, teamwork, and pride in what we do.

As a family-run business, we believe that success starts with our people. That’s why we invest in your learning, development, and career progression through our Harwoods Academy and a range of training and development programmes from onboarding and one-to-ones to succession planning and colleague recognition.

If you’re looking for a place where you can grow, feel valued, and be part of something special, join us and experience The Harwoods Way.

We demand the best for our colleagues and our customers, and look forward to your application at recruitment@harwoods.co.uk

Benefits

Company Pension

Referral Scheme