Employability Team Leader

Job Role: Performance Team Leader (Restart Programme)
Location: Worthing
Salary: £30,000 per annum
Contract: Permanent, full-time (37.5 hours per week)

Role Overview
We are recruiting an experienced and driven Performance Team Leader to lead a team of Employment / Work Coaches delivering on the Restart programme in Worthing.
As a Performance Team Leader, you will be responsible for driving team performance, quality standards and participant outcomes across the contract. You will lead from the front, managing team capability while also maintaining a small caseload, ensuring participants receive high-quality, tailored support to achieve sustainable employment.
This is a hands-on leadership role requiring strong coaching, performance management and stakeholder awareness, ideal for someone who thrives in a target-driven, customer-focused environment and is passionate about making a measurable impact.

Key Responsibilities
Team Leadership & Performance Management

• Lead, motivate and develop a team of Work Coaches to drive performance and quality outcomes
• Deliver against agreed KPIs, performance and service delivery targets
• Conduct regular caseload and performance reviews to improve team capability
• Support underperforming team members through coaching, guidance and intervention
• Lead by example to inspire a high-performance, outcome-focused culture

Participant & Delivery Support

• Manage a personal caseload of participants and support them into sustainable employment
• Ensure all participants receive consistent, high-quality support aligned to programme expectations
• Support the team to remove barriers to employment and achieve positive outcomes
• Identify and promote suitable employment opportunities for participants

Quality, Compliance & Customer Experience

• Ensure all participant records, documentation and systems are maintained accurately
• Maintain strong customer service standards across the team
• Ensure delivery meets quality, compliance and audit expectations
• Support preparation for contract reviews and performance reporting

Stakeholder & Labour Market Awareness

• Maintain a strong understanding of the local labour market and employer demand
• Support vacancy identification and employer engagement activity
• Work collaboratively with internal teams and stakeholders to maximise outcomes

Essential Criteria

• Proven experience managing a team in a target-driven, customer-focused environment
• Strong leadership, coaching and performance management capability
• Experience working within employability, welfare-to-work or similar sectors
• Ability to drive performance against KPIs and operational targets
• Strong communication, influencing and stakeholder engagement skills
• Good understanding of employment legislation and equality, diversity and inclusion
• Ability to interpret performance data and understand financial drivers

Desirable Criteria

• Experience delivering on the Restart programme or similar DWP-funded contracts
• Knowledge of the local labour market
• Level 5 qualification in Leadership & Management (or equivalent)

Personal Attributes

• Driven, proactive and outcome-focused
• Energetic and able to motivate others
• Resilient and able to work under pressure
• Professional, confident and compassionate approach
• Flexible and adaptable to change
• Strong integrity and customer focus

Benefits

• 25 days annual leave plus 8 Bank Holidays
• Opportunity to lead a high-impact employability programme
• Ongoing professional development and progression opportunities

Additional Information

• Enhanced DBS required (paid by employer)
• Full UK driving licence and access to own vehicle required
• Occasional flexibility required to meet business needs

How to Apply
For more information or to apply for the Performance Team Leader role, please contact:
Robert Rowe (phone number removed) (url removed)