French Customer Service Advisors Nights

Job Title: French Customer Service Advisors (Nights)

Location: Brighton (Hybrid after training - 1-2 days per month in office)

Hours: 4 days on, 4 days off (8:00pm - 8:00am)

Salary: 34,450 + 5% Bonus + Excellent Benefits

An excellent opportunity has arisen for French Customer Service Advisors to join one of our longstanding clients, a global business with a vibrant and inclusive culture, in Brighton. This role offers hybrid working once training is completed.

Benefits include:

• 25 - 30 days holiday plus bank holidays
• 9% Retirement Savings Plan
• Private medical insurance (BUPA)
• Life Insurance & Income Protection
• Company Sick Pay
• Cycle to Work Scheme & Season Ticket Loan
• Employee Discounts

The Requirements:

• Fluent in French & English (written and spoken)
• Minimum 2 A Levels (A-C) or equivalent
• Previous customer service experience
• Confident communicator, both written and verbal
• Strong IT literacy and ability to multitask
• Proactive, solutions-focused attitude

The Role:

• Provide customer support in French and English overnight
• Handle policy, claims, and travel emergency queries
• Document all case handling accurately
• Manage escalations and complaints in line with FCA guidelines
• Deliver excellent service and meet KPIs/SLAs
• Contribute to a customer-first culture

If you're keen to join an exceptional team with strong career progression opportunities, apply to this French Customer Service Advisor (Nights) role below or call Jamie Watson at Clearline Recruitment on (phone number removed) between 9:00am - 5:30pm.