Hybrid Account/Project Manager

We're looking for a hybrid Account/Project Manger to start as soon as possible.

About us

Write Arm is an expert copywriting partner for marketing and comms teams. We work with everyone from fast-scaling businesses to household name global corporations.

We allow our writers and staff the maximum possible autonomy and we’ve built our reputation on being good to work with and good to work for.

We view everyone – staff, clients and suppliers – as people rather than professional personas. And we try to empower staff to make their own decisions within a no-blame culture.

About you

First and foremost you need to be the right cultural fit, which means that you live and promote our values.

You’re someone who thrives in a fast-moving, ever-evolving environment, whilst contributing to growth through discussion and brainstorming.

Your role will be fairly fluid, so you shouldn’t be hung up on your – or anyone else’s – job title, or expect a very tightly demarcated set of responsibilities. Rather you’re someone who relishes being part of a small, sparky and mutually supportive team. You work with a smile on your face, can roll with the punches and aren’t easily rattled. Also, while not a deal breaker, a head for numbers would be a real plus.

Although the role is fully remote, we would ideally like someone close to Brighton who can regularly meet face to face.

To be successful in the role, you’ll be:

• An outstanding communicator – both written and verbal
• Confident in dealing with director-level clients and prospects
• A supreme juggler of tasks, with excellent attention to detail
• Able to spot good – and bad – writing when you see it
• Happy to work remotely, and able to do so with minimal supervision
• A real team player who’s not afraid to get stuck into tasks outside their main remit, if required.

Some nice-to-haves:

• PowerPoint skills
• Familiarity with some or all of Monday.com, Xero, Slack, Google Workspace, and Wordpress

Your main responsibilities will be:

• Nurturing client relationships and liaising between our team and clients
• Managing stakeholder relationships and ensuring the smooth running of operations between our writers, our staff and our clients, protecting their interests while managing our internal business goals
• Spotting new business opportunities helping pitch to prospects
• Understanding client requirements in order to scope and price projects
• Delivering and negotiating quotes and finalising rates
• Liaising with our admin assistant to ensure that contracts are signed
• Liaising with our bookkeeper to ensure that freelancers are paid on time
• Sourcing and allocating writing talent according to client brief
• Creating writer profiles and sending them to clients for approval
• Working and communicating cross functionally to ensure that projects are completed successfully, on time and on budget
• Keeping our project management platform Monday.com up to date with all project milestones and information.

You’ll also be required to:

• Help maintain and manage our writer database
• Assist in developing and improving internal processes
• Work alongside the rest of the team to identify broader business opportunities and drive growth
• Participate in marketing meetings and where appropriate, contribute to our marketing strategy
• Uphold our company values and act as ambassador for Write Arm.