Income Recovery Officer

Income Recovery Assistant

Worthing


Up to £19 per hour


Monday to Friday, 9:00am 5:00pm


Temporary (initial 4 weeks, with potential to extend)

Hunters Recruitment are currently recruiting for an experienced Income Recovery Assistant to join a busy and customer-focused team based in Worthing. This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering high-quality customer service while managing sensitive financial matters.

Income Recovery Assistant - The Role

You will take responsibility for delivering an effective, customer-focused income recovery service across a defined area. The role involves managing arrears cases, supporting customers, and working collaboratively with internal teams and external organisations to achieve positive outcomes.
A key part of this position is understanding vulnerability and providing appropriate support to individuals whose circumstances may impact their ability to manage payments.

Income Recovery Assistant - Key Responsibilities

• Manage a caseload of arrears accounts within a designated area, taking appropriate and timely action
• Deliver a high standard of customer service through phone, email interactions
• Provide guidance on debt management, payment options, and financial support
• Maintain accurate and up-to-date records on internal systems
• Liaise with internal departments and external agencies to resolve payment queries and maximise income recovery
• Prepare documentation for legal action where required, including attending hearings if necessary
• Support customers with complex needs, signposting to relevant support services
• Contribute to team objectives and continuous service improvement initiatives

Income Recovery Assistant - What We re Looking For

• Strong customer service and interpersonal skills, with the ability to build effective relationships
• Excellent communication skills, both written and verbal
• Ability to manage a varied workload and prioritise effectively
• Confident problem-solver with a proactive approach
• Experience handling sensitive or challenging customer situations
• Competent in Microsoft Office and case management systems
• Previous experience in income recovery or debt management
• Understanding of working with vulnerable individuals and providing appropriate support

Income Recovery Assistant - What You ll Get

• Competitive hourly rate of up to £19ph + accrued holiday pay per hour
• Weekly pay
• Close to public transport, bus, train
• Opportunity to gain valuable experience in a rewarding role
• Potential for the assignment to be extended for the right candidate

If you are immediately available and have the skills to deliver a high-quality, customer-focused service, we d love to hear from you.