Independent Living Coordinator
Independent Living Coordinator
Hours: 22.5 hours a week
Salary: £15,937 per annum - (£26,208 FTE)
Location: Brighton
Closing Date: 26th May 2026
Interview Date: W/C 1st June 2026
*We reserve the right to close this vacancy early if we receive sufficient applications, so please apply as soon as possible. Unfortunately, we’re unable to offer sponsorship – you must have the Right to Work in the UK.
Age UK West Sussex, Brighton & Hove is seeking a compassionate and organised Independent Living Coordinator to support the delivery of our Help at Home, Hospital and community support services for older people.
Guided by our VIP values – Valued, Included and Passionate – you will carry out home visits, assessments, reviews and quality monitoring, ensuring independent living services are safe, reliable and person centred.
Key Responsibilities
- Complete customer assessments and reviews, identifying needs, risks and individual requirements
- Respond to customer enquiries and manage telephone calls, referrals and signposting
- Liaise with external agencies and internal teams to coordinate appropriate support
- Match customers with suitable helpers or volunteers and resolve service issues
- Carry out home social support visits to ensure service quality and customer satisfaction
- Collect annual administration fees where appropriate
- Ensure services operate in line with Health & Safety requirements, policies and procedures
- Contribute to service improvement and attend meetings and training as required
- Support the safety and wellbeing of customers, staff, helpers and volunteers
- Undertake additional reasonable duties as requested, including occasional office opening or locking up
About You
You will be someone who shares our VIP values – Valued, Included and Passionate – and enjoys supporting people to live independently with dignity. We’re looking for someone who brings:
- A genuine interest in supporting older people or vulnerable adults (any relevant experience is welcomed but not essential)
- Strong communication and listening skills, with the ability to build trust and rapport
- Good organisational skills and confidence managing your own workload
- A sensitive and flexible approach when working with customers, families, volunteers and professionals
- A commitment to equality, inclusion and safeguarding
- The ability to work independently, while also being a supportive and reliable team member
Flexible & Hybrid Working
This role offers hybrid, community‑based working, combining office and home‑based working with home visits to customers. We are committed to offering flexible working patterns and flexible hours wherever possible to support a healthy work‑life balance.
At Age UK West Sussex, Brighton & Hove, everyone is Valued, Included and Passionate about helping people live well and independently.
If you feel you have the passion for the role but may not have all the skills we’d love to talk to you, so please do get in contact.
Benefits
We value our team and offer a brilliant benefits package, including:
- Flexible working options
- Ongoing professional development
- 28 days annual leave + bank holidays (pro rata for part-time roles)
- Blue Light Card eligibility
- BUPA Employee Assistance Programme (EAP)
- 4% auto-enrolment pension with life assurance
- Cycle to Work Scheme
How to Apply
To apply, please take a moment to read the full Job Description and find out more about us on our website: Welcome to Age UK West Sussex, Brighton and Hove.
Then, send us your tailored CV along with a covering letter explaining how your skills and experience match the person specification.
Please note applications without a cover letter will not be shortlisted.
Alternatively you can download our application form Age UK West Sussex, Brighton & Hove (aukwsbh) current vacancies.
As a Disability Confident Employer, we offer a guaranteed interview to disabled applicants who meet the essential criteria for the role. If this applies to you, please indicate this clearly in your application.
We are unable to accept sponsorship applications and you will need the Right to Work in the UK.
If you're successful at interview, we’ll make a verbal offer of employment, which will be subject to satisfactory references and a DBS check.
Who We Are
At Age UK West Sussex, Brighton & Hove, we’re on a mission to change the way we age. As a local, independent charity and proud network partner of the national Age UK, we’re the go-to for expert guidance and support in later life. Whether it’s tackling issues like poverty, ageism and loneliness or helping people stay healthy, independent, informed and connected - we ensure that no one has to navigate later life alone.
Through our advice services, wellbeing programmes and vibrant community centres, we empower older people with the support, companionship and activities they need to live life to the fullest. Our VIP values - Valued, Included, Passionate - drive everything we do, creating welcoming spaces where everyone feels heard and respected.
If you want to make a real difference, come and join us.
Equity, Diversity & Inclusion
We’re proud to be building a diverse and inclusive team that reflects the communities we serve. We believe in removing barriers so that everyone, regardless of background, age, or ability, has the opportunity to thrive.
As part of our commitment to the Disability Confident Employer programme, we actively support applications from disabled candidates and ensure fair, inclusive recruitment practices. We offer a guaranteed interview to disabled applicants who meet the essential criteria for the role. We also value the experience and contributions of older workers and are committed to age-friendly employment practices that support people at every stage of life.
We encourage individuals to let us know about any reasonable adjustments they may need, whether during the application process, interviews, or in the workplace, to ensure an inclusive and accessible experience for all applicants.
If you require any adjustments during the recruitment process, or need support with your application, please let us know at recruitment@ageukwestsussex.org.uk and we’ll be in touch.