IT Infrastructure & Security Analyst

We are seeking an experienced Infrastructure & Security Analyst to join our IT team. This is a hands on role requiring strong technical expertise across Microsoft cloud and on premises infrastructure, with a particular focus on Azure, Entra ID, Intune, and enterprise security platforms.

This is a hybrid position with some on site presence required at our flagship HQ in Worthing.

What You'll Be Doing:

• Provide 2nd/3rd line technical support for infrastructure and security services
• Act as a first point of escalation for the IT Service Desk team
• Manage and support Active Directory and Entra ID (identity and access management, group policies, conditional access, authentication methods).
• Configure, deploy, and support devices and applications via Microsoft Intune, including application packaging, compliance policies, and device management.
• Investigate, triage, and respond to security incidents using Microsoft Defender XDR and Microsoft Sentinel.
• Conduct proactive monitoring and maintenance of infrastructure and security systems, ensuring stability, compliance, and performance.
• Work with vulnerability management tools to identify, assess, and remediate risks.
• Collaborate with project teams to deliver new solutions and enhance existing services.
• Maintain clear documentation of systems, processes, incidents, and changes.
• Contribute to the continuous improvement of IT and security operations, recommending enhancements where appropriate.

What Experience & Skills You Need:

• Proven experience in an Infrastructure or Security Support or Analyst role (not entry level).
• Strong knowledge of Microsoft Azure (compute, storage, networking, RBAC).
• Hands on experience with Active Directory & Entra ID (hybrid identity, conditional access, MFA).
• Practical knowledge of Intune (device enrolment, configuration profiles, application packaging/deployment).
• Experience with Microsoft Defender (Endpoint, Office 365, Identity) and Microsoft Sentinel (incident analysis, KQL queries).
• Good understanding of ITIL processes (incident, problem, change management).
• Experience providing second and third line support within a complex IT environment.
• Strong troubleshooting and analytical skills.
• Excellent communication skills, with the ability to explain technical issues to both technical and non technical stakeholders.

What We Can Offer You:

• Private Healthcare (access to remote GP & Counselling) for peace of mind
• On site Parking for convenience and cost efficiency
• Annual Wellbeing Reimbursement to care for your mind and body
• Pension Plan to secure your future
• Cycle to work Scheme to stay active and eco friendly
• Enhanced Parental Pay to support new families
• Referral Bonus to benefit from recommending talent
• Proactive and self motivated, with a continuous improvement mindset.
• Strong problem solving ability and a structured approach to incident response.
• Collaborative team player who can also work independently.
• Able to prioritise effectively in a fast paced environment.